Re: XP will not completely shut down

Hi Rich,
I tried the ATI update but it did not make any difference. Like I said, I
cannot find anything that it is not working as it should except this shut
down business. There is a Bios upgrade which I have downloaded to a floppy
according to the instructions but there does not seem to be any instructions
as to what to do next and I am not sure whether it is a good idea or not.
R.MCarthy, above asked me if my computer drive was "Standard PC" on Devise
Manager. It is but he has not come back. I have nevertheless found note
KB81093 on Microsoft Knowledge Base that deals specifically with the problem
when "it is now safe to turn off your computer" appears instead of shutting
down automatically. Unfortunately, all the "parameters mentioned there are
nowhere to be found on this computers Devise Manager and therefore I am
unable to carry the instructions out.
Have you any further suggestions? Do you think SP3 may be causing this? I t
was one of the last downloads but I cannot use System Restore to any time
previous to that either.
Thanks for your time
Ton


"Rich Barry" wrote:

Tony, if everything seems to be running Ok, just try the Graphics
Driver. You have a pick of two. ATI or Intel. I would try ATI first. If
you have any problems with Sound, then
download the Audio Driver for WinXP.
"Tony" <Tony@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:15A02399-E6D0-4F65-A02B-0D3218E789C9@xxxxxxxxxxxxxxxx
Hi,
Thanks you for your info. Yes, you are right my PC driver is "Standard PC"
on Devise Manager. My laptop is Compaq NX9005 running XP Pro.
Ay further advise will be much appreciated.
Ton

"R. McCarty" wrote:

You shouldn't see the msg "It is now safe...". That indicates the PC
driver is a "Standard PC", not the expected ACPI. When XP is first
installed it polls the BIOS to see if it is ACPI ( Advanced Configuration
and Power Interface ) compliant. If you open Device Manager and
expand the "Computer" category what description is shown in the
indented entry ?

Can you repost with your exact model # computer ?

"Tony" <Tony@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:66B75088-82FA-49DE-A9CF-6A04FC64909F@xxxxxxxxxxxxxxxx
Hi again.
Checked HP again for all downloads like you said and I am not sure
which
ones out of the large list I should update as everything in the system
is
working fine except for the shut down bit. I have tried download
SP27719
under Operaring System (Notebook utilities) and after running it, it
fails
to
install with this message "HP Configuration Interface Install Failure".
Doe
it I am afraid.
Ton

"Rich Barry" wrote:

Tony, go back to HP and under Support select Download software and
drivers after you log in with your specific make and model. Forget
the
Bios
unless absolutely necessary.
Send me the model of your laptop if you want me to check it out
for
you.
"Tony" <Tony@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:8CDAB2C1-5284-43F9-BB6B-8155F157AB26@xxxxxxxxxxxxxxxx
Hello,
I have just carried out a new clean XP Pro install, averything is
working
fine except for the Shut Down operation. When I go to Start, Turn
off
Computer, Turn off, Windows continues with logging off, saving your
settings
and shutting down. Then the Windows logo appears showing "It is now
safe
to
turn off your computer", which it does, but why does it not shut off
automatically before this prompting?
Also, the Stand By button is shaded in the Turn Off option screen.
Thanks for any advise.
Ton









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