Re: Logoff, reboot or shutdown

Thanks for your answer, Malke,

Shutdown issues are generally caused by a program and/or process that is
refusing to exit gracefully. The program and/or process can be from
malware
or can be legitimate (such as an invasive antivirus like Norton or
McAfee).
If you are using a Norton or McAfee product, uninstall it and replace
with

:) I'm not using that for sure. ALthough I'm having a free corporate edition
of Norton I had a funny chance to talk to their support, which is located in
India, over 2 years ago. It was funny because there guys could not
understand the difference between the domain name and application name. When
I talked to about 4 or 5 guys including their supervisor I gave up and
completely went to Avast.

a better program such as NOD32, Kasperksy, or Avast (free). The Windows
Firewall is adequate for most people.

Not always. It's lazy and often doesn't notice that some app wants to
contact the Internet letting it do that. SO I'm using both Windows Firewall
and one external firewall to have a better control over the apps working in
my system including port sniffing, etc.

A.The first step is always to make sure your computer is virus/malware
free.
http://www.elephantboycomputers.com/page2.html#Removing_Malware

I will try with these guys, but I have already tries several apps including
Spybot, Windows Defender, Windows Malicious Software Removal Tool, Avast of
course as well as my own tricks. Everything's looking clear. And the real
problem appears when/after I install the service pack from MS.

How to perform a clean boot in Vista and XP -
http://support.microsoft.com/kb/331796

Good move. But I have already stepped this stage several times. That's what
I usually do as soon as I install a brand new system from scratch to
minimize the access to my computer.

C. If you need more information, here is an excellent shutdown
troubleshooter:
http://www.aumha.org/win5/a/shtdwnxp.htm

I saw that as well. The drivers and services for the mouse, web camera, etc.
are stopped or killed, with no luck although. It should be mentioned,
although, that all this stuff was working and I didn't have any issues just
a few weeks ago, actually I suspect one of the sevice packs or updates that
MS granted all of us with. I remember how I killed my computer in December
2007 when installed some stupid SP from MS, the complete roll back for the
whole system partition made with Acronis helped me to get recovered in 20
minutes.

Standard caveat: If troubleshooting the issue is too difficult - and there
is absolutely no shame in admitting this isn't your cup of tea - take the
machine to a computer repair shop. This will not be your local
BigComputerStore/GeekSquad type of place. Get recommendations from family,
friends, colleagues.

Well, maybe 23+ years of my Computer Pro experience are not good enough
because I still can't treat all MS bugs and issues like these. :(

The problem is that I have already found a few guys onthe Internet who got
the same issues with their machines. Same behavior - shut down / reboot /
logoff - no reaction from the computer at all. Not even tries. And in
addition - the very latest service pack that I just installed yeaterday with
some "critical" updates brought one more surprise, both my XP computers at
home stopped shutting of the monitor power, although the option is still set
correctly.

If anybody know what patch exactly did that to our computers or got a
similar problem please let me know.

Malke
MS-MVP

Just D.
MNVP


.

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