Re: Unable to access microsoft.com

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WinXP SP1 hasn't been supported since October 2006.

You've got a VERY bad hijackware infection, primarily because the machine has been patch in well over eight (8) years. You cannot use Windows Update unless WinXP SP2 or SP3 is installed so you can't get the machine fully patched in its current state.

PS: Most antivirus applications will not work properly unless WinXP SP2 or SP3 is installed.

The only & most efficient way to resolve your problem is to format & reinstall Windows. After doing so, you'll have the equivalent of a "new computer" so see...

5 steps to help protect your new computer before you go online
http://www.microsoft.com/protect/computer/advanced/xppc.mspx

Steps To Help Prevent Spyware
http://www.microsoft.com/protect/computer/spyware/prevent.mspx
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

fvghjk wrote:
I'm running Win XP Pro SP1, using the Windows firewall, and use Avira
antivirus on a regular basis. All accounts have the same thing going
on. Internet connection is DSL. Thanks

On Sun, 25 Jan 2009 13:29:50 -0600, "Shenan Stanley"
<newshelper@xxxxxxxxx> wrote:

fvghjk wrote:
I am suddenly unable to access microsoft.com. I am also unable to
access sites such as symantec, avg, and avast. I'd appreciate any
help.

<snip>

fvghjk wrote:
I have tried running Malwarebytes, Superantispyware and Spybot.
They did not work. Thanks for your help though. Hijack this is a
little too much for me.

Then you may wish to give a bit more information on your problem.

For example...

- What AntiVirus application are you currently running?
- What specific operating system at what service pack level?
- Web browser(s) you have available to use...
- Do they all exhibit the same issue?
- If the machine has multiple accounts - do all accounts act in the same
manner?
- What type of Internet connection do you have?

--
Shenan Stanley
MS-MVP

.

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