Re: Application hanging event id 1002, 1001, 1000

Tech Tip: Click here to run a free scan for Windows Errors and optimize PC performance


Why do you use Standby rather than turn off the computer overnight?

What is the computer make and model? Is the computer a desktop or a
laptop?

Start, Control Panel, Power Options. What Power Scheme has been
selected? What is the Standby Setting with regard to the hard drive?

McShield.exe and McProxy.exe relate to McAfee. SearchIndexer.exe relates
to Windows Desktop Search. Hpqgalry.exe is an HP Scanner.

McAfee uses a lot of resources and creates performance issues on
computers on a Windows XP computer with 512 mb RAM or less. Your
computer has a lot more so it should not be a problem. The only thought
I have is whether it starts a full scan when the computer comes out of
Standby. Does it?

Windows Desktop Search is capable of creating problems. What version is
installed?

How often do you run Disk CleanUp? How often do you run Disk
Defragmenter?

An alternative to Disk CleanUp is cCleaner (freeware) which does a more
thorough job than Disk CleanUp. Disk CleanUp has to be run for each user
profile, whereas cCleaner only needs to be run once.
http://www.ccleaner.com/ccdownload.asp
http://www.ccleaner.com/

With any cleaner you need to proceed with caution. To be safe you
should create a restore point before using cCleaner. cCleaner also
offers backup before removal.

When using cCleaner think twice before checking Autocomplete Form
History under Internet Explorer. You do get a warning but this one has
irritating consequences. You may need to restore your system's
recollection of passwords after use so keep a record off computer so
that they can easily be re-entered.

Leave the Scan for Issues option alone.

cCleaner does not remove restore points. You need to use Disk CleanUp
for this. Select Start, All Programs, Accessories, System Tools, Disk
CleanUp, More Options, System Restore and remove all but the latest
System Restore point.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

fatz2fly wrote:
I disabled the Lavasoft Ad-aware spyware execute program because some
users reported problems with that program. The problem persisted
after awakening from standby after removing the Ad-aware. I normally
leave the computers on 24/7, putting them in standby mode each night
and then awakening them in the morning. I copied the highest peak
and virtual memory programs both in the hangup condition (after
awakening from standby) and in the normal condition (after a clean
restart). I was not able to access the disk defrag report in the
hangup condition, but was able to copy the report in the normal
condition. Perhaps you can make sense of it. Thanks in advance for
your assistance.

Task Manager 1/7/2009
Peak Memory Size Peak Memory Size
With Application Hang Normal
McShield.exe 154756 154756
SearchIndexer.exe 47396 47396
Winlogon.exe 44620 44620
Hpqgalry.exe 27412 27412
Svchost .exe 27248 27248
Explorer.exe 24516 24516

Virtual Memory Size Virtual Memory Size
With Application Hang Normal
McShield.exe 31696 32772
SearchIndexer.exe 22388 22252
Hpqgalry.exe 19226 19184
Svchost .exe 16908 17124
Explorer.exe 15356 15940
McProxy.exe 8964 8964

VolumeC defrag report - before running defrag
Volume (C:)
Volume size = 68.36 GB
Cluster size = 4 KB
Used space = 14.91 GB
Free space = 53.46 GB
Percent free space = 78 %

Volume fragmentation
Total fragmentation = 25 %
File fragmentation = 50 %
Free space fragmentation = 0 %

File fragmentation
Total files = 63,429
Average file size = 336 KB
Total fragmented files = 17,198
Total excess fragments = 96,589
Average fragments per file = 2.52

Pagefile fragmentation
Pagefile size = 2.00 GB
Total fragments = 1

Folder fragmentation
Total folders = 4,557
Fragmented folders = 225
Excess folder fragments = 2,317

Master File Table (MFT) fragmentation
Total MFT size = 67 MB
MFT record count = 68,363
Percent MFT in use = 99 %
Total MFT fragments = 3

--------------------------------------------------------------------------------
Fragments File Size Most fragmented files
3,729 102 MB \Documents and Settings\Janice
Fatzinger\Local Settings\Temp\OHotfix\OHotfix(00009)_Msi.log
3,535 102 MB \Documents and Settings\Janice
Fatzinger\Local Settings\Temp\OHotfix\OHotfix(00006)_Msi.log
2,433 14 MB \Documents and Settings\Janice
Fatzinger\Local Settings\Temp\Office XP Professional with FrontPage
Setup(0001)_Task(0001).txt
1,611 102 MB \Documents and Settings\Janice
Fatzinger\Local Settings\Temp\OHotfix\OHotfix(00008)_Msi.log
1,234 11 MB \Documents and Settings\Janice
Fatzinger\Local Settings\Temp\Office XP Professional with FrontPage
Setup(0002)_Task(0001).txt
793 276 MB \System Volume
Information\_restore{61AB6806-AC46-4910-885B-D063161674C6}\RP52\A0017166.exe
739 10 MB \Documents and Settings\Janice
Fatzinger\Local Settings\Temp\dd_NET_Framework20_Setup1D46.txt
669 7 MB \Documents and Settings\Janice
Fatzinger\Local Settings\Temp\OHotfix\OHotfix(00011)_Msi.log
609 4 MB \Documents and Settings\Janice
Fatzinger\Local Settings\Temp\dd_netfx20MSI2FB1.txt
562 42 MB \Program Files\Java\jre6\lib\rt.jar
416 8 MB \Documents and Settings\Janice
Fatzinger\Local Settings\Temp\OHotfix\OHotfix(00004)_Msi.log
292 1 KB \WINDOWS\system32\config\system.LOG
266 6 MB \Documents and Settings\Janice
Fatzinger\Local Settings\Temp\OHotfix\OHotfix(00003)_Msi.log
266 18 MB \System Volume
Information\_restore{61AB6806-AC46-4910-885B-D063161674C6}\RP5\A0002469.CPL
230 920 KB \System Volume
Information\_restore{61AB6806-AC46-4910-885B-D063161674C6}\RP11
219 26 MB \Documents and Settings\Janice
Fatzinger\Local Settings\Temp\QuickTimeInstaller.exe
214 28 KB \WINDOWS\system32\config\software.LOG
209 228 MB \Documents and Settings\Janice
Fatzinger\Local Settings\Application
Data\Microsoft\Outlook\Outlook.pst 203 6 MB
\Documents and Settings\Janice Fatzinger\Local
Settings\Temp\OHotfix\OHotfix(00002)_Msi.log 201 840 KB
\System Volume
Information\_restore{61AB6806-AC46-4910-885B-D063161674C6}\RP10 199
13 MB \System Volume
Information\_restore{61AB6806-AC46-4910-885B-D063161674C6}\RP59\A0021267.dll
181 11 MB \System Volume
Information\_restore{61AB6806-AC46-4910-885B-D063161674C6}\RP59\A0021275.dll
178 13 MB \System Volume
Information\_restore{61AB6806-AC46-4910-885B-D063161674C6}\RP74\A0029231.dll
178 13 MB \System Volume
Information\_restore{61AB6806-AC46-4910-885B-D063161674C6}\RP74\A0029293.dll
168 704 KB \Program Files\HP\Digital
Imaging\Data\projectstemplates 166 11 MB
\System Volume
Information\_restore{61AB6806-AC46-4910-885B-D063161674C6}\RP59\A0021250.dll
163 10 MB \System Volume
Information\_restore{61AB6806-AC46-4910-885B-D063161674C6}\RP60\A0021869.rbf
162 10 MB \System Volume
Information\_restore{61AB6806-AC46-4910-885B-D063161674C6}\RP22\A0012255.rbf
162 10 MB \System Volume
Information\_restore{61AB6806-AC46-4910-885B-D063161674C6}\RP63\A0023850.rbf
161 10 MB \System Volume
Information\_restore{61AB6806-AC46-4910-885B-D063161674C6}\RP21\A0011531.rbf



"Gerry" wrote:

You should be able to gather more information from Task Manager. With
the Processes tab open select View, Select, Columns and check the
boxes before Peak Memory Usage and Virtual Memory size. What are the
figures for the 6 processes using the largest amounts?

Figures after resuming from standby would seem appropriate.

Do you leave your computer on 24/7?

I would be interested in seeing a Disk Defragmenter report . Open
Disk Defragmenter and click on Analyse. Select View Report and
click on Save As and Save. Now find VolumeC.txt in your My Documents
Folder and post a copy. Do this before running Disk Defragmenter as
it is more informative.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


fatz2fly wrote:
I am certain you are correct but I haven't been able to figure it
out. The CPU is an AMD Athlon 64 2.2 ghz on an AMD A8N-SLI Deluxe
motherboard with 2GB of ram. I use McAfee Security Center and scan
every couple of days with LavaSoft Ad-aware. Total commit charge is
418236k, limit is 4034512k and peak is 640576k - during the hangups.
These hangups occur only after the system is awakened from standby
mode. They never occur after a fresh boot or a restart. Prior to
the reformat and reinstall, the system functioned smoothly in all
conditions. The bios and all device drivers are current. Windows XP
Pro and Office XP Pro are also fully updated. Interestingly, I have
a second machine set up identically and it functions normally as
well. I have done many new installations, reformats and reinstalls
over the years and never run into this type of problem. I am truly
perplexed.


"Gerry" wrote:

Your reports are symptoms and most likely not the cause.

What are your anti-virus and anti-soyware arrangements?

What is the CPU and how much RAM does your computer have? Right
click on the My Computer icon on your Desktop and select Properties
to get this information.

Try Ctrl+Alt+Delete to select Task Manager and click the
Performance Tab. Under Commit Charge what is the Total, the Limit
and the Peak?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

not the+fatz2fly wrote:
I recently reformatted my hard drive and then reinstalled windows
xp and office xp pro, including all updates for both. Since the
reinstall, I have experienced application hanging errors every
time i come out of sleep mode, with the system eventually
freezing. I then have to restart the computer using the power
button. The system functioned normally prior to the reinstall
and also after each reboot...until again waking from sleep mode.
The system foundation is an AMD, A8N-SLI mother board with an
Athlon 64 processor, 3700+,
2.21ghz.

I have uninstalled and reinstalled office xp pro a second time,
without success. Any help in solving this irritating problem
would be greatly appreciated. The errors I receive are as
follows:

Date: 1/4/2009
Time: 7:37.00
Source: Application Hang
Category: (101)
Event ID: 1002

Hanging application WINWORD.EXE, version 10.0.6850.0, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 57 49 4e 57 4f 52 WINWOR
0018: 44 2e 45 58 45 20 31 30 D.EXE 10
0020: 2e 30 2e 36 38 35 30 2e .0.6850.
0028: 30 20 69 6e 20 68 75 6e 0 in hun
0030: 67 61 70 70 20 30 2e 30 gapp 0.0
0038: 2e 30 2e 30 20 61 74 20 .0.0 at
0040: 6f 66 66 73 65 74 20 30 offset 0
0048: 30 30 30 30 30 30 30 0000000

Date: 1/4/2009
Time: 7:37.12
Source: Application Hang
Category: None
Event ID: 1001

Fault bucket 1047622074.

0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 31 30 34 37 36 32 32 30 10476220
0010: 37 34 0d 0a 74..

Date: 1/4/2009
Time: 7:39.22
Source: Application Hang
Category: (101)
Event ID: 1002

Hanging application explorer.exe, version 6.0.2900.5512, hang
module hungapp, version 0.0.0.0, hang address 0x00000000.

0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 65 78 70 6c 6f 72 explor
0018: 65 72 2e 65 78 65 20 36 er.exe 6
0020: 2e 30 2e 32 39 30 30 2e .0.2900.
0028: 35 35 31 32 20 69 6e 20 5512 in
0030: 68 75 6e 67 61 70 70 20 hungapp
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 30 30 30 30 30 30 t 000000
0050: 30 30 00

Thank you.


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