Re: Error
- From: Malke <malke@xxxxxxxxxxxxxxx>
- Date: Thu, 25 Dec 2008 12:42:13 -0800
Angel12 wrote:
For the last 3 weeks every time I boot up my PC (XP) I get the following
message>
"The instruction at "Ox7c91b1fa" referenced memory at "0x00000010". The
memory could not be 'written'. Click ok to terminate the page. Click
cancel to debug the page.
It doesn't matter what I do, nothing happens. After a click on either, it
dissapears but it comes back when ever I t/on the pc again.
Something you have starting with Windows is failing. It could be bad
drivers, a problem program, or malware. Since you waited three weeks to ask
for help, it may be difficult to answer the First Question of
Troubleshooting.
The First Question Of Troubleshooting: If the problem is new, what changed
between the time things worked and the time they didn't?
The Second Question of Windows Troubleshooting: what is the malware/virus
status of the machine? If you think it is clean, what programs (and
versions) did you use to determine this?
Be sure the computer is clean:
http://www.elephantboycomputers.com/page2.html#Removing_Malware
If you can't remember what changed (or don't know), then you should first
make sure the machine is virus/malware-free so you know you're working from
a clean base. Even scanning with your antivirus and MalwareBytes'
Antimalware will do. If the machine is clean and the problem persists,
manage your Startup to find out what is running and failing with Windows.
Start>Run>msconfig [enter]
This brings up the System Configuration Utility. Look on the Startup tab and
find the probable culprit. Uncheck the box next to its name, Apply and OK
out. You don't need to restart immediately, but the next time you do you'll
get a dialog saying you've used the Utility. Just tick the box that says in
effect, "don't bother me about this again".
Important - Do not use the System Configuration Utility to stop processes.
Instead, use Start>Run>services.msc [enter] and do not stop any services
unless you really, really know what you're doing.
How to Troubleshoot By Using the Msconfig Utility in Windows XP -
http://support.microsoft.com/?id=310560
The free Autoruns program is very useful for managing your Startup -
http://www.microsoft.com/technet/sysinternals/default.mspx - Autoruns
Looking at Event Viewer like Gerry suggests can sometimes provide clues
although it may be hard for a computer novice to know what they're looking
at.
Start>Run>eventvwr.msc [enter]
If all of this is beyond you, (and there is no shame in admitting this isn't
your cup of tea), take the machine to a professional computer repair shop
when the holidays are over (not your local equivalent of
BigComputerStore/GeekSquad). If possible, have all your data backed up
before you take the machine into a shop.
Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ
.
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