Re: why cant re-install
- From: "Anna" <myname@xxxxxxxxx>
- Date: Fri, 5 Dec 2008 22:45:51 -0500
"liveprices" <liveprices@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:63553ECE-DD2C-4238-8AB9-4C7E542D9808@xxxxxxxxxxxxxxxx
|I do thE re-installation of win xp prof from the cd as usual. But this
time
| round, during the installation process of "installation of
drvices/drivers at
| 34 minutes mark,the screen gone black and nothing further after.
|
| Reboot it it give me a message "asam file missing....." which kb
311755 to
| resolve it.As it seems complicated, so I re-do the whole installation
process
| like re-formating etc and change the optical drive. However, I still
| encounter the same problem that is black screen.
|
| Question is , is there a problem with the graphic card? My spare hdd
which
| have the identical installation works fine when inserted into the
machine.
| So, I deduce that its not the graphic problem. In any case what can I
do so
| that I can install the OS and have the spare hdd? Thanks
"Richard in AZ" wrote:
You don't say if this is a laptop or a desktop.
If a desktop, go to the manufacturers web site for the new hard drive
and download their "setup" software.
Put the old drive in the computer, and connect the new drive as a
"slave".
Use the "setup" software from the new drive manufacture to clone the
old drive to the new drive.
Then switch drives (make the new drive the master and the old drive the
slave).
Restart and it should work. If so, use windows to format the old
drive.
If you have a laptop, then you have to get help from someone else.
"liveprices" wrote:
Its the desktop. I dont quite understand when you say new/old drive. Lets
say
the hdd I want to reformat/install is hdd(1) and my spare hdd which have
the
identical installation is hdd (2). Cdd(1) have 3 partitions which "C" is
about 15gb. My hdd(2) have only 1 partition which is 30gb. Look forward
for
your advice, thanks
"liveprices" <liveprices@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:21364F31-DDA8-4038-93B2-A802D867E3FB@xxxxxxxxxxxxxxxx
On the Maxtor/seagate website, can't see where the set-up programe and
hope
you don't mind to guide as where/how to clone. I suppoase I have to
download
into hdd(2) as master and then clone hdd(2) into hdd(1) as slave. Look
forward for your help, thanks
liveprices:
Just to make certain we understand the problem you're experiencing...
1. You first tried to fresh install the XP OS onto your HDD "as usual" as
you call it. Although you mention this was a "re-installation" of the OS,
I'm assuming for one reason or another it was a fresh install of the OS.
Presumably you had been experiencing one or more problems with your system
and you wanted to fresh install the OS. Do I have it right or have I
misunderstood you? If I do have it right what exactly were the problems you
were experiencing that made you want to "re-install" the OS?
2. Because the install failed (at the 34 minute mark) you "re-(did) the
whole installation process like re-formating etc and change(d) the optical
drive". Just out of curiosity, how did you accomplish the "re-formatting"?
And I suppose you changed the optical drive just in case that component was
defective and couldn't properly read the XP OS installation, right?
Note re 34 minute mark problem...
In addition to the link you rec'd from "Daave", check out this MS article as
well...
http://support.microsoft.com/default.aspx?scid=kb;en-us;828267
(We've also found that assuming no defective hardware is causing the
problem, sometimes it's just a simple matter to repeat the install process a
second, third, or even fourth time before it "catches". Seems that when this
problem arises, the installation process "thinks" a defective component
(usually a graphics card in our experience) is defective although in reality
it's not, and that aborts the installation process. Repeating the
installation process will sometimes do the job and even reseating the
graphics card has worked for us at times.)
3. In any event you still couldn't install the OS onto that newly-formatted
HDD and got the "black screen" as a result.
4. Now you also have another desktop machine with the identical system (same
motherboard, same graphics card, etc.) of the one that's giving you trouble.
So you removed the HDD from that second machine and installed it in the
"problem" machine. And there was no problem with the system booting and
functioning properly with the HDD from the second machine, right? Everything
worked just fine when the HDD from the second machine was installed in your
first (problem) machine, right?
5. Assuming all the info above is correct (at least the basic info
pertaining to your situation & problem), it's safe to assume there's no
hardware problem affecting the first desktop machine EXCEPT as it (possibly)
concerns the first machine's HDD. So is it just possible that you may be
dealing with a defective HDD?
6. So do you think it would be wise to check out the HDD with the HDD
diagnostic utility which you can download from the Seagate website?
Maxtor or Seagate -
http://www.seagate.com/www/en-us/support/downloads/seatools
7. Should the HDD prove defective, there's your problem. If it checks out OK
with the HDD diagnostic tool then obviously there's another problem that
needs to be explored.
Anna
.
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- From: liveprices
- Re: why cant re-install
- From: Richard in AZ
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