Re: Windows Update crash

Tech-Archive recommends: Fix windows errors by optimizing your registry


"Alias" <aka@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:gfrvu6$khg$1@xxxxxxxxxxxxxxxxxxxxxx
Anthony Speiser wrote:
My wife was updating her WindowsXP from sp1A to sp3. A message box came
up denying access to a "beethoven9.wma" file. When prompted, she chose to
skip the file, at which point the update stated it could not continue and
began to undo whatever it had done. When the computer restarted, a screen
came up with the message "Autochk not found", it hung there for 10
seconds or so until a blue screen came up stating there was a fatal
error.

I am not an expert on this stuff (obviously), but i have tried starting
in safe mode with same results, tried to repair Windows and reinstall
Windows from the original CD, both of which generate the message that
setup cannot find a hard disk.

Obviously, i would like to get this fixed, but if we have to buy a new
hard drive, will her data be recoverable from the old one?

thanks for any help


tony




Don't do anything else to the computer. Take her hard drive out and reset
the jumpers to Slave and mount it in your computer and see if your
computer sees the drive. If so, copy all her data and buy a new hard drive
for her, reinstall XP and restore her data putting the old hard drive in
her computer as a slave and copy the data. If the hard drive is so borked
that your computer can't see it as a slave, you're pretty much out of
luck.

Remember, back up is a computer user's best friend.

Alias




thanks - i was afraid of that - is this an issue with SP3 update? I saw a
few problems reported on Microsoft site about the "beethoven**" files -
something about access/permissions but i didn't see anything about it
crashing the system.


i'll pass along your thoughts about backup to my wife - maybe she'll listen
to you :-)



tony



.

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