Re: "Uninstaller Failed to Initialize"????

Hi ju.c.....

I'm not understanding your step 'B'.

Step 'A'... downloading and installing 'Revo uninstaller' won't be a problem.
Step 'B'... I'm having trouble understanding how to merge a registry file.
First, are you saying to copy the following into a notepad, including
'Windows Registry Editor Version 5.00" (or am I including more than what
should be copied). I was reading that you would copy everything I have
included between the '=====' lines (exactly as it is shown)... and then turn
word wrap off?:
=================================
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Canon CanoScan Toolbox_is1]
"DisplayName"="Canon CanoScan Toolbox 4.0"
"InstallLocation"="C:\\Program Files\\Canon\\CanoScan Toolbox Ver4.0"
"UninstallString"=hex(2):25,00,57,00,69,00,6e,00,44,00,69,00,72,00,25,00,5c,\
00,49,00,73,00,55,00,6e,00,69,00,6e,00,73,00,74,00,2e,00,65,00,78,00,65,00,\
20,00,2d,00,66,00,22,00,25,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,46,\
00,69,00,6c,00,65,00,73,00,25,00,5c,00,43,00,61,00,6e,00,6f,00,6e,00,5c,00,\
43,00,61,00,6e,00,6f,00,53,00,63,00,61,00,6e,00,20,00,54,00,6f,00,6f,00,6c,\
00,62,00,6f,00,78,00,20,00,56,00,65,00,72,00,34,00,2e,00,30,00,5c,00,55,00,\
6e,00,69,00,6e,00,73,00,74,00,2e,00,69,00,73,00,75,00,22,00,20,00,2d,00,63,\
00,22,00,25,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,46,00,69,00,6c,00,\
65,00,73,00,25,00,5c,00,43,00,61,00,6e,00,6f,00,6e,00,5c,00,43,00,61,00,6e,\
00,6f,00,53,00,63,00,61,00,6e,00,20,00,54,00,6f,00,6f,00,6c,00,62,00,6f,00,\
78,00,20,00,56,00,65,00,72,00,34,00,2e,00,30,00,5c,00,75,00,6e,00,69,00,6e,\
00,73,00,74,00,2e,00,64,00,6c,00,6c,00,22,00,00,00
==================================

Then once that notepad file is renamed as 'CanoScan.reg', all you have to do
is double click it? If that is what it takes to 'merge' it into the registry
of her computer... should it be removed afterword, or just leave it there?
Will it interfere with any other function of the computer?

Thanks, and sorry for all the questions. Please simplify it as much as you
can. I don't want to mess the machine up any more than it is. It runs great
except for not being able to install the scanner.... Mac.



"ju.c" wrote:

I have attached a text file of this page, it's best way to get around
word-wrap problems.

Instructions to repair CanoScan Toolbox for re-installation:

A) Download and install "Revo Uninstaller".
B) Create and merge a registry file.
C) Uninstall with Revo.


(A) Revo Uninstaller 1.75 1.56 MB (Freeware):

http://www.revouninstaller.com/revo_uninstaller_free_download.html


(B) Registry File:

1. Copy below and paste into Notepad:

----------copy inside only----------
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Canon CanoScan Toolbox_is1]
"DisplayName"="Canon CanoScan Toolbox 4.0"
"InstallLocation"="C:\\Program Files\\Canon\\CanoScan Toolbox Ver4.0"
"UninstallString"=hex(2):25,00,57,00,69,00,6e,00,44,00,69,00,72,00,25,00,5c,\
00,49,00,73,00,55,00,6e,00,69,00,6e,00,73,00,74,00,2e,00,65,00,78,00,65,00,\
20,00,2d,00,66,00,22,00,25,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,46,\
00,69,00,6c,00,65,00,73,00,25,00,5c,00,43,00,61,00,6e,00,6f,00,6e,00,5c,00,\
43,00,61,00,6e,00,6f,00,53,00,63,00,61,00,6e,00,20,00,54,00,6f,00,6f,00,6c,\
00,62,00,6f,00,78,00,20,00,56,00,65,00,72,00,34,00,2e,00,30,00,5c,00,55,00,\
6e,00,69,00,6e,00,73,00,74,00,2e,00,69,00,73,00,75,00,22,00,20,00,2d,00,63,\
00,22,00,25,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,46,00,69,00,6c,00,\
65,00,73,00,25,00,5c,00,43,00,61,00,6e,00,6f,00,6e,00,5c,00,43,00,61,00,6e,\
00,6f,00,53,00,63,00,61,00,6e,00,20,00,54,00,6f,00,6f,00,6c,00,62,00,6f,00,\
78,00,20,00,56,00,65,00,72,00,34,00,2e,00,30,00,5c,00,75,00,6e,00,69,00,6e,\
00,73,00,74,00,2e,00,64,00,6c,00,6c,00,22,00,00,00

----------copy inside only----------

2. Change the C: ("InstallLocation"="C:) to your drive letter, if not C:.

3. With word-wrap off, save-as CanoScan.reg (or any name + .reg)

4. Double-click or right-click and merge into the registry.


(C) Uninstalling and Re-Installation:

1. Run Revo Uninstaller and uninstall CanoScan.

2. Search (Start Menu-->Search) for just folders with this search string: Cano
and delete only the CanoScan folders. (You can delete all Canon folders if
you don't have any other Canon products installed)

3. Look for this folder and rename it:
C:\Program Files\InstallShield Installation Information\{BCE46757-7674-4416-BEDB-68205A60409E}\
to
C:\Program Files\InstallShield Installation Information\-bak-{BCE46757-7674-4416-BEDB-68205A60409E}\
Delete that folder only if it is recreated after successfully installing the
program, if it isn't remove "-bak-".

4. Install CanoScan. If every thing is OK and you want to keep it, you're done.
If you don't want it installed, uninstall it with Revo Uninstaller, again.


---------------------------
For reference purposes only

Canon CanoScan Toolbox 4.0

Uninstall string:
C:\WINDOWS\IsUninst.exe -f"C:\Program Files\Canon\CanoScan Toolbox Ver4.0\Uninst.isu" -c"C:\Program Files\Canon\CanoScan Toolbox
Ver4.0\uninst.dll"

Program executable:
C:\Program Files\Canon\CanoScan Toolbox Ver4.0\CSTBox.exe
---------------------------


PS:
I am a male video game programmer living in Canada.
Programming language I use most is C++.
I hold three Journeyman trades certificates: Joinery,
Electronics and Auto Mechanics.
.. . . and I can sew!


ju.c


"Mayor Mac" <MayorMac@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:63A05BAF-8434-4189-A63E-D9406B715575@xxxxxxxxxxxxxxxx
Hi ju.c

I believe I now have the information you needed (or at least most of it):

* The exact program name: Canon CanoScan Toolbox 4.0
* The installation executable's name: Setup.exe
* The year it was released: 2002
* The website address: She couldn't find record of one. But it was bought
at Best Buy in Waterloo, Iowa (if that helps). In other words, it was
purchased in the USA. From doing some research on the net, it looks like the
website is:
http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=119&modelid=6623
* Model of Scanner: Canon CanoScan LiDE 30
* Version of the software: Version 1.02

Hope this helps.

Thanks once again for your help. Just curious ju.c, you seem to have a good
deal of knowledge on the subject. Are you a technician? Again... just
curious. It really makes no difference one way or the other, but you truly
seem to have a good handle on how to get out of this situation.

And one last question.... what if this doesn't work (or are you pretty sure
it will)?

Mac



"ju.c" wrote:

I knew it was not you, "Mayor Mac", but I was still talking to you.

I await good news!


ju.c


"Mayor Mac" <MayorMac@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:B747CD15-78BF-4F9D-904A-AAAB6C9E0AA2@xxxxxxxxxxxxxxxx
Hi ju.c.......

You responded to someone else (not me). I may very well be able to send you
a "Thank You". We haven't tried the regisrty cleanup program you originally
suggested yet. Our daughter has been pretty busy this week and hasn't had a
chance to try the cleanup file yet. I too am hoping it will work so we don't
have to do it manually.

The person you wrote your most recent respnse to was 'Sunny'. My username
is 'Mayor Mac'... the one who posted the original question. Just thought you
would want to know.

I'll send you a reply one way or another as soon as our daughter has a
chance to try your registry cleanup from Microsoft.

Mac

"ju.c" wrote:

I would much rather have received a, "Thank you! All fixed!" message,
but oh well . . .


With the information you supplied I found the main page:

CanoScan Toolbox Ver. 4.1.3.6 (Windows Vista/XP/2000/Me/98)
Info: http://support-au.canon.com.au/contents/AU/EN/0900296301.html
Download: http://gdlp01.c-wss.com/gds/3/0900002963/01/cstbwin4136en.exe

And some important facts:

Main program executable: C:\Program Files\Canon\CanoScan Toolbox Ver4.1\CSTBox.exe

This is why it cannot be uninstalled, you deleted this folder. It's the
uninstall command:

"C:\Program Files\Canon\CanoScan Toolbox Ver4.1\Maint.exe" /UninstallRemove C:\Program Files\Canon\CanoScan Toolbox
Ver4.1\uninst.ini


Let's get to work!

You need to delete some registry keys.

1. Start the Registry Editor, open the Run box and enter: regedit
and go here:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]

2. To get there, click the plus sign (+) next to "HKEY_LOCAL_MACHINE",
click the plus sign next to "SOFTWARE",
and again next to "Microsoft" then "Windows" then "CurrentVersion",
and finally, "Uninstall".

3. Click once on "Uninstall" to select it, then press the keyboard keys: Ctrl+F.

4. Enter in the box: CanoScan Toolbox
Check all boxes, except "Match whole string only" and click the "Find Next"
button.

5. Once found, click on the main key (folder), right-click it and select "Export"
save it to the Desktop, just in case. Now delete the key.

6. Using what you've learned, find the "Canon" keys under
[HKEY_CURRENT_USER\Software]
and [HKEY_LOCAL_MACHINE\SOFTWARE]

7. Unless you have other Canon software, export then delete the whole keys.
If you have another entry under "Canon" besides "CanoScan Toolbox",
then just delete the "CanoScan Toolbox" key.

8. Search for folders with the string "Cano" (no quotes) and if they are for
"CanoScan Toolbox" them delete them. Look for this folder and rename it:
C:\Program Files\InstallShield Installation Information\{BCE46757-7674-4416-BEDB-68205A60409E}\
to . . . Information\-bak-{BCE46757-7674-4416-BEDB-68205A60409E}\
Delete that folder only if it is there after successfully installing the program,
otherwise remove "-bak-".

9. Installation should now proceed without problems. Good luck!


ju.c


"Sunny" <wombathouse@xxxxxxxxxxxx> wrote in message news:OidG7LBKJHA.728@xxxxxxxxxxxxxxxxxxxxxxx

"ju.c" <bibidybubidyboop@xxxxxxxxxxxxx> wrote in message news:%23zEWFj6JJHA.1936@xxxxxxxxxxxxxxxxxxxxxxx
If the "Windows Installer Cleanup Tool" fails (rare) she'll have to find and delete the registry data manually. I could
right
a
script to do so automatically, but I cannot find the information online.

So, if I don't get a "Thank you!" reply, please give me some important information in order to solve this problem:

1. The exact program name for "Canoscan Toolbox".
(If that is it just say so, after double checking)

2. The installation executable's name (setup.exe or something)

3. The year it was released.

4. And, most importantly, the website's address.
<snip>

Depends on the Scanner model :-)
e.g. (Australian site)
http://www.canon.com.au/drivers/default.aspx

Can lead to (for 3000F model)
CanoScan Toolbox Ver. 4.1.3.6 (Windows Vista/XP/2000/Me/98)
Last Updated : 14-Jul-2008

a.. File name : cstbwin4136en.exe
b.. File version : 4.1.3.6
c.. File size : 5,068KB





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