Re: Remote Assistance not working
- From: "Brian A." <gonefish'n@afarawaylake>
- Date: Mon, 15 Sep 2008 23:54:31 -0500
Sorry about the delayed response, I'm having trouble locating the info. Provided are some links I had saved which may help out though.
UltraVNC (Free):
http://www.uvnc.com/index.html
LogMeIn (Free)
https://secure.logmein.com/go.asp?page=home&lang=en
Remote desktop help/troubleshooting
http://tinyurl.com/Chicagotech-RemoteDesktop
--
Brian A. Sesko { MS MVP_Windows Desktop User Experience }
Conflicts start where information lacks.
http://basconotw.mvps.org/
Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375
"Brian A." <gonefish'n@afarawaylake> wrote in message news:OUa0VgXDJHA.1628@xxxxxxxxxxxxxxxxxxxxxxx
I helped out another person that had a situation via router/s and IIRC there was a way that you had to allow the WAN IP or something that needed to be changed in the request. It's been some time but I'll have a search around to see if I can find what the exact solution was.
For starters see if any of this helps:
Using Remote Assistance to Get Help When You Need It
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/intro.mspx
Overview of Remote Assistance in Windows XP
http://support.microsoft.com/kb/300546
Step-by-Step Guide to Remote Assistance
http://technet.microsoft.com/en-us/library/bb457004.aspx
--
Brian A. Sesko { MS MVP_Windows Desktop User Experience }
Conflicts start where information lacks.
http://basconotw.mvps.org/
Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375
"bcags7" <bcags7@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:6CF04BDF-3AA8-4F33-BF9C-865732C4E565@xxxxxxxxxxxxxxxxThanks for the reply. The port forwarding did not work, however, I was able
to find out what the problem was. Apparently her DSL modem is also a router,
so we've got two routers causing a double-NAT situation. Does anybody have
any recommendations on what the best way to set this up would be?
Should I disable the NAT on the modem/router to allow the wireless router to
take the public IP? Or, leave the modem/router alone and maybe configure the
wireless router as an access point? Are there any other configurations that
would be better/easier?
Thanks
"Brian A." wrote:
AFAIK UPnP is supposed bypass the need, yet stranger things do happen and if
using port forwarding makes it work that's one of those times.
--
Brian A. Sesko { MS MVP_Windows Desktop User Experience }
Conflicts start where information lacks.
http://basconotw.mvps.org/
Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375
"bcags7" <bcags7@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:FB64D3A2-747C-4ECA-BC98-3BDF69926FC7@xxxxxxxxxxxxxxxx
> No, I haven't tried configuring port forwarding yet. I thought UPnP took > care
> of the port forwarding automatically...am I wrong in thinking that?
>
> Thanks
>
> "Brian A." wrote:
>
>> "bcags7" <bcags7@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> news:315874DC-524C-46CD-8AE0-FAE159BA408D@xxxxxxxxxxxxxxxx
>> > Hello everyone...I'm trying to use Remote Assistance to fix some things >> > on
>> > my
>> > girlfriend's computer. Getting the error message: "A Remote Assistance
>> > connection could not be established because the DNS name of the remote
>> > computer could not be resolved."
>> > I've read through some previous threads on this topic and tried >> > everything
>> > but can't get it to work. We are using Windows Live Messenger to >> > establish
>> > the connection and both computers have Windows Messenger installed (the >> > one
>> > that comes with XP). Both of us are using a wireless router connected >> > to
>> > the
>> > internet with a cable modem (me) and DSL modem (her). Both routers have
>> > UPnP
>> > enabled. We are both able to ping each other's routers' WAN IP (the one
>> > returned from www.whatismyip.org). The only other thing I can think of >> > that
>> > might keep it from working is that she is in Australia and I am in the
>> > United
>> > States (connection timing out???)...not quite sure if that makes a
>> > difference
>> > though. Any help would be appreciated...
>> >
>> > Thanks
>>
>> Have you tried configuring Port 3389 to be forwarded to each respective
>> machines internal LAN IP? In your routers web based configuration under >> Port
>> Forwarding, set both the Start Port and End Port to 3389 and forward it >> to
>> the
>> LAN IP Address assigned to your machine behind the router. Have the >> other
>> person do the same on their end to forward the packets to their internal >> LAN
>> IP.
>>
>> -- >>
>> Brian A. Sesko { MS MVP_Windows Desktop User Experience }
>> Conflicts start where information lacks.
>> http://basconotw.mvps.org/
>>
>> Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm
>> How to ask a question: http://support.microsoft.com/kb/555375
>>
>>
>>
>>
.
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