Re: SupportSoft on an XP. What is it?

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Rereading the link on supportsoft site made me come to a conclusion and
best if you uninstall it.
Read this Quote:
<Q>
ActiveX Controls Security Update

Through a security audit, we have been advised of a security vulnerability
with certain older versions of our software. The vulnerability happens when
SupportSoft software is used to fix a problem on an end-user's computer.
During the course of resolving a technical problem, controls are installed on
the end-user's PC. These controls can, in some limited instances, enable a
hacker/attacker to exploit a user's system.

SupportSoft believes that the possibility of a vulnerable system being
accessed is small, and we are not aware that any vulnerable system has been
exploited. Nonetheless, we take any security vulnerability extremely
seriously and have been working with our Corporate customers to ensure that
they have updates to our software which resolve these issues. With the public
disclosure of this vulnerability by various security organizations, we felt
it was important to make available updates for those controls which were
affected. We have provided more detailed information related to this
vulnerability and an update on the ActiveX Controls update page.
</Q>

"_Who" wrote:

That sound like it. Yes it is Dell
If I remove it can I get it from Dell later

Thanks

"nass" <nass@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:DD1058AD-FC4D-4E9F-AB09-D6B00542A189@xxxxxxxxxxxxxxxx


"_Who" wrote:

Anyone know what SupportSoft software on my XP might be for?

I know of their site but I've never purchased anything from them.

In ProgramFiles there is a folder support.com which I'm guessing belongs
to
it.
All the sub folders are empty except that bin has 3 .dll's

It also appears in me Add or Remove Programs list.

===
A maybe related question:
What is the name of the Roadrunner magic software?
The dialog box use to pop up when my service was not good.
I no longer need it but don't know where the file is.

===
I'm having trouble with the computer hanging on boot and like to get rid
of
anything I don't use - especially the services.

Thank

Does your machine Manufactuer by DELL?
DELL use this Desktop remote servie software when they troubleshoot your
machine problem if you contact them.




.

Relevant Pages

  • Re: SupportSoft on an XP. What is it?
    ... ActiveX Controls Security Update ... we have been advised of a security vulnerability ... SupportSoft software is used to fix a problem on an end-user's computer. ...
    (microsoft.public.windowsxp.general)
  • [UNIX] ProFTPD Controls Buffer Overflow
    ... Get your security news from a reliable source. ... ProFTPD Controls Buffer Overflow ... The vulnerability is located in the "Controls" module. ...
    (Securiteam)
  • we are security critics was: Re: Using 0days as part of pen-test?
    ... It is also the reason why controlling the environment is so vital in security, much more so than patching or blocking any specific vulnerability or vulnerability class. ... Considering that there are 10 controls which can mitigate all possible attacks, we need to test against the controls and not the specific vulnerability. ... There are even better tools coming out all the time to do this but if the tester can't recognize that the controls work, how they work, or even what is the attack surface then no tool will help them communicate the problem effectively and the right control won't be applied. ...
    (Pen-Test)
  • Re: SupportSoft on an XP. What is it?
    ... ActiveX Controls Security Update ... we have been advised of a security vulnerability ... SupportSoft software is used to fix a problem on an end-user's computer. ...
    (microsoft.public.windowsxp.general)
  • SecurityFocus Microsoft Newsletter #165
    ... Tenable Security ... distribute, manage, and communicate vulnerability and intrusion detection ... Microsoft Internet Explorer MHTML Forced File Execution Vuln... ...
    (Focus-Microsoft)