Re: XP 'hangs' at shut down
- From: Malke <malke@xxxxxxxxxxxxxxx>
- Date: Fri, 12 Sep 2008 11:04:04 -0700
computerchallengedcc wrote:
When shutting down, pc starts to shut down normally, goes to black screen,regkey:HKCU@S-1-5-21-985050144-1848002618-3514997205-1006\Software\Microsoft\Internet
and then starts over with ssaving settings, shutting down,etc. and is
taking
much longer than normal to shut down even at this point. I only see two
errors in the Events Log, and the time frame is not corresponding to the
time that I shut down my pc.
Red warning in Event Log says: "Service Control Manager"....
The following boot-start or system-start driver(s) failed to load:
SASKUTIL
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
The above link does not work!
The yellow warning has to do with Windows Defender:
Windows Defender Real-Time Protection agent has detected changes.
Microsoft recommends you analyze the software that made these changes for
potential risks. You can use information about how these programs operate
to choose
whether to allow them to run or remove them from your computer. Allow
changes only if you trust the program or the software publisher. Windows
Defender can't undo changes that you allow.
For more information please see the following:
http://go.microsoft.com/fwlink/?linkid=74409
Scan ID: {81F4F233-F99E-412E-B6A0-CB2702F09493}
User: REMOVED
Name: Unknown
ID:
Severity: Not Yet Classified
Category: Not Yet Classified
Path Found:
Explorer\MenuExt\Add toAnti-Banner;iemenuext:HKCU@S-1-5-21-985050144-1848002618-3514997205-1006\Software\Microsoft\Internet
Explorer\MenuExt\Add to Anti-Banner;file:C:\Program Files\Kaspersky
Lab\Kaspersky Internet Security 7.0\ie_banner_deny.htm
Alert Type: Unclassified software
Detection Type:
This link only takes me to Windows Defender Homepage of Microsoft.
I have thought about ending the process for Windows Defnder before shut
down, to see if that is the cause, but can't figure out how to do that
even.
I could really use some help.... I don't have a clue what to do next and
my
computer skills for troubleshooting are limited at best. Thank you.
Shutdown issues are generally caused by a program and/or process that is
refusing to exit gracefully. The program and/or process can be from malware
or can be legitimate (such as an invasive antivirus like Norton or McAfee).
If you are using a Norton or McAfee product, uninstall it and replace with
a better program such as NOD32, Kasperksy, or Avast (free). The Windows
Firewall is adequate for most people. Shutdown issues can also be caused by
old/poorly written drivers so make sure all drivers are updated. See Step
B. below for general driver directions.
A.The first step is always to make sure your computer is virus/malware free.
http://www.elephantboycomputers.com/page2.html#Removing_Malware
B. Drivers - The First Law of Driver Updates is "if it ain't broke, don't
fix it". Normally if everything is working you want to leave things as they
are. The exception is that heavy-duty gamers will usually want to update
their video and sound drivers to squeeze every last bit of performance out
of the hardware to get the fastest frame rates. If you're not one of those
people, you don't need to update your drivers if there are no problems you
are trying to solve.
Never get drivers from Windows Update. Get them from:
1. The device mftr.'s website; OR
2. The motherboard mftr.'s website if hardware is onboard; OR
3. The OEM's website for your specific machine if you have an OEM computer
(HP, Dell, Sony, etc.).
Read the installation instructions on the website where you get the drivers.
To find out what hardware is in your computer:
1. Read any documentation you got when you bought the computer.
2. If the computer is OEM, go to the OEM's website for your specific model
machine and look at the specs (you'll be there to get the drivers anyway)
3. Download, install and run a free system inventory program like Belarc
Advisor or System Information for Windows.
http://www.belarc.com/free_download.html - Belarc Advisor
http://www.gtopala.com/ - System Information for Windows
C. If the computer is virus/malware-free, drivers are current, and no Norton
or McAfee programs are installed, then do clean-boot troubleshooting to see
which program/process is the culprit:
How to perform a clean boot in Vista and XP -
http://support.microsoft.com/kb/331796
D. If you need more information, here is an excellent shutdown
troubleshooter:
http://www.aumha.org/win5/a/shtdwnxp.htm
Standard caveat: If troubleshooting the issue is too difficult - and there
is absolutely no shame in admitting this isn't your cup of tea - take the
machine to a computer repair shop. This will not be your local
BigComputerStore/GeekSquad type of place. Get recommendations from family,
friends, colleagues.
Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ
.
- Follow-Ups:
- Re: XP 'hangs' at shut down
- From: computerchallengedcc
- Re: XP 'hangs' at shut down
- References:
- XP 'hangs' at shut down
- From: computerchallengedcc
- XP 'hangs' at shut down
- Prev by Date: Re: missing directory files
- Next by Date: Re: Safely Remove Icon
- Previous by thread: XP 'hangs' at shut down
- Next by thread: Re: XP 'hangs' at shut down
- Index(es):
Relevant Pages
|
