Re: Remote Assistance not working
- From: bcags7 <bcags7@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Tue, 2 Sep 2008 01:45:06 -0700
Thanks for the reply. The port forwarding did not work, however, I was able
to find out what the problem was. Apparently her DSL modem is also a router,
so we've got two routers causing a double-NAT situation. Does anybody have
any recommendations on what the best way to set this up would be?
Should I disable the NAT on the modem/router to allow the wireless router to
take the public IP? Or, leave the modem/router alone and maybe configure the
wireless router as an access point? Are there any other configurations that
would be better/easier?
Thanks
"Brian A." wrote:
AFAIK UPnP is supposed bypass the need, yet stranger things do happen and if.
using port forwarding makes it work that's one of those times.
--
Brian A. Sesko { MS MVP_Windows Desktop User Experience }
Conflicts start where information lacks.
http://basconotw.mvps.org/
Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375
"bcags7" <bcags7@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:FB64D3A2-747C-4ECA-BC98-3BDF69926FC7@xxxxxxxxxxxxxxxx
No, I haven't tried configuring port forwarding yet. I thought UPnP took care
of the port forwarding automatically...am I wrong in thinking that?
Thanks
"Brian A." wrote:
"bcags7" <bcags7@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:315874DC-524C-46CD-8AE0-FAE159BA408D@xxxxxxxxxxxxxxxx
Hello everyone...I'm trying to use Remote Assistance to fix some things on
my
girlfriend's computer. Getting the error message: "A Remote Assistance
connection could not be established because the DNS name of the remote
computer could not be resolved."
I've read through some previous threads on this topic and tried everything
but can't get it to work. We are using Windows Live Messenger to establish
the connection and both computers have Windows Messenger installed (the one
that comes with XP). Both of us are using a wireless router connected to
the
internet with a cable modem (me) and DSL modem (her). Both routers have
UPnP
enabled. We are both able to ping each other's routers' WAN IP (the one
returned from www.whatismyip.org). The only other thing I can think of that
might keep it from working is that she is in Australia and I am in the
United
States (connection timing out???)...not quite sure if that makes a
difference
though. Any help would be appreciated...
Thanks
Have you tried configuring Port 3389 to be forwarded to each respective
machines internal LAN IP? In your routers web based configuration under Port
Forwarding, set both the Start Port and End Port to 3389 and forward it to
the
LAN IP Address assigned to your machine behind the router. Have the other
person do the same on their end to forward the packets to their internal LAN
IP.
--
Brian A. Sesko { MS MVP_Windows Desktop User Experience }
Conflicts start where information lacks.
http://basconotw.mvps.org/
Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375
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