Re: I need help. My background has a box that says
- From: Malke <malke@xxxxxxxxxxxxxxx>
- Date: Thu, 28 Aug 2008 04:44:08 -0700
Tammy wrote:
I need help. Yesterday while on the computer, a box popped up on my
desktop
that says: Warning spyware dected on your computer. Now, I cannot update
my virus protection and the only virus scan that it will let me do is the
one from Microsoft. I have tried three other sites and cannot get on it. I
have managed to get a bunch of spyware off of my computer, but this big
box on my desktop will not go away. I am not computer tech savvy, but can
follow instructions. Can someone out there help me? I have Windows XP
Professional. Thanks!
Your system is infected with a rogue antivirus program. It is called "rogue"
because it pretends to be A Good Guy but is really Evil. Do not pay them!
Because you didn't give me the name of the program that is trying to get you
to buy it, I can't point you to specific removal steps. Look for them here:
Bleeping Computer removal how-to's -
http://www.bleepingcomputer.com/forums/forum55.html ]
If the rogue program is XP Antivirus 2008/09:
http://www.bleepingcomputer.com/malware-removal/uninstall-antivirus-2009
http://www.bleepingcomputer.com/forums/topic154529.html (earlier versions)
These may work for you and all may be well. However, in many cases the
computer will also be infected with Zlob and/or Vundo trojans and protected
by a rootkit. These machines are extremely difficult to clean.
If your machine is one of these cases, either get guided help at one of the
specialty forums below OR back up your data and do a clean install of
Windows. It is your choice. If you are unsure how to back up your data or
how to do a clean install, you can take your machine to a local computer
professional. I don't recommend using BigComputerStore/GeekSquad types of
places.
PLEASE DO NOT POST LOGS IN THE MS NEWSGROUPS.
http://aumha.org/downloads/hijackthis.zip
http://aumha.net/ - Click on the HijackThis forum. Read the announcement and
the stickies *first*.
http://www.atribune.org/forums/index.php?showforum=9
http://aumha.net/viewforum.php?f=30
http://www.bleepingcomputer.com/forums/forum22.html
http://www.dslreports.com/forum/cleanup
http://www.cybertechhelp.com/forums/forumdisplay.php?f=25
http://www.geekstogo.com/forum/Malware_Removal_HiJackThis_Logs_Go_Here-f37.html
http://www.malwarebytes.org/forums/index.php?showforum=7
http://gladiator-antivirus.com/forum/index.php?showforum=170
http://spywarewarrior.com/viewforum.php?f=5
http://forums.techguy.org/54-security/
http://forums.tomcoyote.org/
http://www.thespykiller.co.uk/index.php?board=3.0
http://forums.subratam.org/index.php?showforum=7
Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ
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