Re: possible virus please help
- From: Malke <malke@xxxxxxxxxxxxxxx>
- Date: Mon, 21 Jul 2008 07:33:11 -0700
will h wrote:
Hi I wonder if anyone can help me. I recently scanned my computer using
norton antivirus and found a hacktool and downloader virus which I
quarantined. I have NOrton anti virus.
Problem is that whenever I use my computer again it slows down and crashes
as if it is still infected even though the scans show there is nothing on.
Also, whenever i try and shut down the computer I get an error message
saying "SVChost.exe DLL application failed to initialize as the windows
station is shutting down." Also when I am online in safe and normal mode
the internet connection intermittently terminates.
I suspect that a virus is still on there... Any help would be most
appreciated.
I think that you are quite right that your computer is still infected. Go
through these general malware removal steps systematically -
http://www.elephantboycomputers.com/page2.html#Removing_Malware
Include scanning with David Lipman's Multi_AV and follow instructions to do
all scans in Safe Mode.
http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions
http://tinyurl.com/yoeru3 - download link and more instructions
When all else fails, get guided help. Choose one of the specialty forums
listed at the first link. Register and read its posting FAQ. PLEASE DO NOT
POST LOGS IN THE MS NEWSGROUPS.
Standard disclaimer: I can't see and test your computer myself, so these are
just suggestions based on many years of being a professional computer tech;
suggestions based on what you've written. You should not take my
suggestions as a definitive diagnosis. If you can't do the work yourself
(and there is no shame in admitting this isn't your cup of tea), take the
machine to a professional computer repair shop (not your local equivalent
of BigComputerStore/GeekSquad). Please be aware that not all local shops
are skilled at removing malware and even if they are, your computer may be
so infested that Windows will need to be clean-installed. If possible, have
all your data backed up before you take the machine into a shop.
Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ
.
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