Re: Auto update kills internet access

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance



I got a tentative fix by disabling the
connection in the "Network Connections"
window, and then enabling it again.


"TaurArian" <taurarianREMOVECAPS@xxxxxxxxx>
wrote in message
news:2C713E08-11E5-4158-9E7B-6C7A783C62DB@xxxxxxxxxxxxxxxx
http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?&lang=en&cr=US&guid=&sloc=en-us&dg=microsoft.public.windowsupdate&p=1&tid=fbffcc95-5991-4aa5-b321-5e4c39d89aea&mid=fbffcc95-5991-4aa5-b321-5e4c39d89aea
OR
http://tinyurl.com/652vmw

Posted by: Carl MSFT
on the Windows Update Newsgroup

Quote -

"We (Microsoft) are aware of an issue that
is affecting the ability of Zone
Alarm customers to access the Internet
after the installation of the
MS08-037 (KB951748) Security Update
released on July 9th.

Both Microsoft and Zone Alarm are actively
working on the issue. For further
help in resolving the issue, we suggest you
contact Zone Alarm customer
service at 1-877-966-5221 (within North
America), +1 415 633 4588 (outside
the United States), or by faxing to +1 415
633 4589.

The Zone Alarm website states that
technical support is available for a fee
by calling 877-365-ZONE (9663). If you have
another means of accessing the
Internet, the Zone Alarm website
(www.zonealarm.com) has some recommended
workarounds.

One of the temporary workarounds that is
mentioned on the Zone Alarm website
is to change the Zone Alarm Personal
Firewall to a setting of "Medium"
protection. The Zone Alarm site says that
it does not recommend this option,
as it may reduce your security level.
Microsoft also does not recommend this
workaround, but it may temporarily allow
Internet access."

--
--------------------------------
TaurArian [MVP] 2005-2009
Update Services
http://taurarian.mvps.org


"grok" wrote:

I have two windows computers and both
cannot access the internet today after
performing auto updates. (I'm using my
wife's macbook for this post.)

Actually, my desktop can access the
internet because I have a stock market
app that uses the internet without IE but
IE7 and Office cannot access
internet. The whole
router-comcast-internet path works because
I'm using it
for this message.

I don't know how to proceed. I probably
need to use safe mode to start some
reset to an older version but I need
someone to walk me through it.


.



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