Re: 96358 failed to install

I suspect that Norton was running in the background when you reinstalled SP2 and this may have led to your issues.

[I don't know what problems you were experiencing or why MS Support suggested reinstalling SP2 to fix them, but I suspect doing so wasn't the proper fix.]

Other than doing a format/reinstall of Windows (a Repair Install will not help), you might try the following:

=> Tip: Copy/paste these instructions into Notepad or save a copy of this post for offline reference.

1. Stop the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Stop
(Stopping the service will take a moment)

2. Delete %windir%\SoftwareDistribution <=this folder (typically C:\WINDOWS\SoftwareDistribution).

3a. After making certain you have a copy of your Product Key, uninstall all Norton software (including LiveUpdate) via Add/Remove Programs.

3b. Enable the Windows Firewall.

NB: You're "working without a net" now: Don't to ANYTHING else online (e.g., browsing; reading email; chatting) except the steps #4 and #5 below until your anti-virus application has been installed and fully updated!

4. Download/run this removal tool: http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

5. Reboot and immediately install Avira AntiVir (free): http://www.free-av.com/

6. Manually update your new anti-virus application then run a full system scan.

7. Physically disconnect your machine from the internet.

8. Reboot into Safe Mode.

9. Uninstall "Windows XP Service Pack 2" via Add/Remove Programs. (Ignore any "Such-and-such may not work if..." warnings.)

10. When the uninstall completes, you will be prompted to reboot. After doing so, immediately reboot one more time.

11. Reconnect your machine to the internet.

12a. If uninstalling SP2 returns the machine to WinXP SP1

=> Download the installer for WinXP SP3; Save it to your desktop, do not Run it: http://www.microsoft.com/downloads/details.aspx?FamilyID=5b33b5a8-5e76-401f-be08-1e1555d4f3d4

=> Reboot into Safe Mode and double-click on the installer to install SP3; follow all prompts.

12b. If uninstalling SP2 returns the machine to WinXP Gold (SP1 is not installed):

=> Download the installer for WinXP SP2; Save it to your desktop, do not Run it: http://www.microsoft.com/downloads/details.aspx?FamilyID=049c9dbe-3b8e-4f30-8245-9e368d3cdb5a

=> Reboot into Safe Mode and double-click on the installer to install SP2; follow all prompts.

13. Reboot again.

14. Go to http://windowsupdate.microsoft.com | select CUSTOM and scan | Select and install any critical or security updates. Follow all prompts.

NB: Do NOT install IE7!

NB: If you're now running WinXP SP2 and Windows Update offers SP3, make certain that AntiVir is disabled before you install it; then return to Windows Update and install any other updates offered.

15. Start the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Start
(Starting the service will take a moment)

16. Make sure that Automatic Updates is enabled and configured as desired: http://support.microsoft.com/kb/306525

OPTIONAL:

17. Uninstall Avira AntiVir via Add/Remove Programs and reboot.

18. Reinstall Norton 360.

Bonne chance, mon vieux!
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/



PierreL wrote:
These are very tough questions, I do not record when I repair things or
inflate my tires, "fire and forget".
I would think that I reinstalled SP2 this year, early, best guess.
Norton V2 was on the PC at the time I guess, Norton 360 installed later, I
guess.
Was Norton running when I reinstalled? I gather that the SP2 disk load
before Norton and does its trick without Norton in the background. but with
Norton infiltrating every nook and cranny ....
The crazy thing is that installations always want to connect to the Net at
one point or other and given the viral atmosphere around I am not keen to
block Norton during installations.
I am sorry that I cannot be more precise about these interventions. perhaps
I should keep a maintenance booklet!

"PA Bear [MS MVP]" wrote:
Sacrebleu!

When (approximate date) did you reinstall SP2, Pierre?

Was Norton 360 (which includes a firewall) or another Norton application
installed *and* running in the background when you reinstalled SP2?
--
~PA Bear

PierreL wrote:
SEE BELOW, I THANK YOU FOR YR DETAILED SUPPORT.
I HAVE INSTALLED SP2 WHEN IT CAME OUT, AND AFTER SOME CONFUSING MESSUP
REINSTALLED SP2 SOME TIME LATER FROM DISK PROVIDED BY MS.

"PA Bear [MS MVP]" wrote:
KB896358 was released *three* years ago (14 June 2005). Have you any
idea
why it's not been installed already? NO IDEA, UPDATES LEADS THE SHOW§

Open Control Panel | Add/Remove Programs | Make sure the "Show Updates"
box
is checked | Scroll down and tell me the name of the last five (5)
updates
that were installed [e.g., "Security Update for Windows XP (KB999999)"]
and
the date each was installed.
Security Update for WXP KB 920213 18 Nov 06
Hotfix for WXP KB909394 18 apr 07
Hotfix for WXP KB915800 08 sep 07
Hotfix for WXP KB915800 V4 05 apr 08
Update for WXP KB927891 12 may 08
I am surprised by the dates, my recollection is that updates installs
"things" more often than this!

Also tell me if "Security Update for Windows XP (KB896358)" is listed?
If it is, what date is listed? YES IT IS : 17 JUNE 05

What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)? NORTON 360 & PCTOOLS SPYWARE. NO THIRD PARTY FIREWALL, I USE
A
ROUTER NETGEAR. SURPRISINGLY, I HAVE 4 PCs ONLY ONE SHOWS THIS BEHAVIOR,
ALSO KEEPS LOOSING ITS ACCESS/SHARING RIGHTS WITH OTHER PCs ON HOME
NETWORK WITH EACH UPDATE. OTHER PCs HAVE SAME NORTON 360, EXCEPT ONE, BUT
DO NOT LOSE ANY SHARING RIGHTS.


PierreL wrote:
It was proposed by Automatic updates. Everytime it fails.
When turning off the PC it again indicates it will install pending updates.
There is no msg indicating the failure at that time, but when rebooting the
icon showing pending updates appears again and I am back to square one.

I have not reinstalled windows.

"PA Bear [MS MVP]" wrote:
Was KB896358 offered by Automatic Updates or Windows Update, or did you
attempt to install it manually?

Did you just reinstall Windows?

PierreL wrote:
Sorry for the mistyping:
Security Update for Windows XP (KB896358)

"PA Bear [MS MVP]" wrote:
93658 does not refer to any update that I know of. What's the name
of
the
update, please?
--
PierreL wrote:
This update fails to install either from the PC when active or when
turning the PC off.

version: XP Professional SP2

Any hint as to what to do?

.

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