Re: Internet disconnect. Analogue line.
- From: Switzerland calling <Switzerlandcalling@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Mon, 23 Jun 2008 13:13:26 -0700
Hello PA Bear – thanks for your fast reply.
I read the troubleshooter article – it seems largely to apply to problems
connecting to particular websites rather than disconnecting from the
internet. I tested all the physical connections and everything appeared fine,
but problem persists.
I should have said in my original question, having been so frustrated with
Norton (Helpdesk) I have already unsubscribed and physically removed/
uninstalled the program (I did not run the removal tool you mention in 3 –
should I do this also?).
Interestingly, I had then installed Avira, updated it, and ran full system
scan (no virus or problem showing on my pc).
That’s what surprised me so much – the disconnect problem seems to have
started when I downloaded the new Norton, but did not disappear when I
uninstalled it. Norton maintained that it was a Microsoft problem.
Is it just a coincidence for the timings? I have changed absolutely nothing
else – I have an amazingly “static” pc that I don’t tamper with – it was
running beautifully for the past year…
Would this “Repair” option I mentioned (I wanted to try the Start/ Settings/
Network/ Repair suggestion in the forum, but I could not access the “Repair”
button (it is displayed but not as a selectionable option (I am logged on as
Administrator)) be useful in this case?
Any further ideas please? Best regards.
"PA Bear [MS MVP]" wrote:
Start with....
How to troubleshoot network connectivity problems in Internet Explorer
[ignore APPLIES TO section if you're not running Vista or IE7]
http://support.microsoft.com/kb/936211
If no joy...
1. After making certain you have a copy of your Product Key, uninstall all
Norton software (including LiveUpdate) via Add/Remove Programs.
2. Enable the Windows Firewall.
NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except #3 through #5 below until your
anti-virus application has been installed and fully updated!
3. Run this removal tool:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
4. Reboot and /immediately/ install Avira AntiVir* (free), or the 30-day
free trial version of, e.g., NOD32**, KAV7***
5. Manually update your new anti-virus application then run a full system
scan.
Do your problems persist now?
[Don't forget to subscribe to your new AV app or uninstall it then reinstall
the Norton application before the free-trial period expires! Should you
decide to reinstall the Norton application, I recommend not installing any
Norton Add-ons for a while.]
* http://www.free-av.com/
** www.eset.com/download/index.php
*** http://usa.kaspersky.com/trials/home-users/anti-virus-7/
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/
Switzerland calling wrote:
For the past several weeks I have been experiencing an internet
disconnection problem.
At the time, the only change I had made was to buy and download my new
version of Norton anti-virus. I assumed the disconnection problem was
associated with Norton. After weeks of trying to solve the problem with
Norton to no success, they advised me it is most likely a problem with
Microsoft.
I have Windows XP and an analogue line at 50.6 kbps. Whilst online the
line
will disconnect and my phone will ring and the line will attempt to
reconnect. I can find no pattern to the disconnection – it is NOT
associated
with:
- what I’m doing online (it can be handling email or using websites or
just
reading something (i.e. not really “doing” anything)!)
- time of day
- incoming phonecalls (I have tried to trigger it without success, and I’m
not that popular anyway to receive all the disconnect calls!)
- virus (I’ve scanned my system with two anti-virus programs)
- frequency (can happen after only a minute or not happen for as long as
20
minutes)
- my ISP (they inform me it’s “business as usual”)
- idle time (I am almost always busy doing something when I am online)
- my phone (I have only one on the line – it works perfectly normally)
- I am very simple user – I handle small amount of emails and a bit of
website browsing (not “dangerous” sites)
- Note: I wanted to try the Start/ Settings/ Network/ Repair suggestion in
the forum, but I could not access the “Repair” button (it is displayed but
not as a selectionable option (I am logged on as Administrator))
- Settings for Redial options:
o Idle time = 1 hour
o “Redial if line is dropped” – not selected
I would be grateful for any advice I can get on the problem – as much as I
am not a big internet user, it does play a crucial role in my life.
Many (many) thanks.
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