Re: windows won't boot / safemode won't boot
- From: "R. McCarty" <PcEngWork-NoSpam_@xxxxxxxxxxxxxx>
- Date: Thu, 22 May 2008 09:53:15 -0400
One approach is to get a add-on feature for Bart's PE. This allows you
to load/edit remote Registry Hives.
http://regeditpe.sourceforge.net/
What you'd be interested in is the HKey Local Machine, Software Hive.
The CurrentControlSet has a section called "Services" this is where the
Norton Ghost and associated background services are loaded from. I
would definitely backup the \System32\Config hive components in the
original XP instance before committing any changes.
*You can usually find the Norton/Ghost components by their load calls
which have \Symantec or \Ghost in the pathname.
You could also boot your Side-by-Side XP instance and use Regedit
to load a non-bootable Hive.
This process rates a 9.25 on the "Shoot-Yourself-in-the-Foot" scale
for PC work, so understand the dangers involved.
"pjbruce" <pjbruce@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:54C1D43A-4E2F-43B3-AD5D-66A89C58050F@xxxxxxxxxxxxxxxx
Hi Mr McCarty,
Thanks again for your post. I did get onto symantec live chat 3 times and
drove them nearly as mad as their software has me but ultimately they said
"only microsoft can solve this". As usual Norton causes the problems but
never fixes them. Unfortunately I have an OEM disc on a custom system so
I'm
really on my own here.
The system has been sweet for a good while & I do take care of it. It was
suggested by someone I know to remove the Norton installation folder but I
wasn't keen on this as it could cause other issues.
Interested in what you said about reloading the original registry hive, I
thought I had done this in the steps here
http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B307545.
Where do I find the keys relating to Norton services?
Thanks Again
"R. McCarty" wrote:
SFC isn't the diagnostic procedure it's made out to be. If a program
replaces a monitored file the system will quietly and automatically put
back the correct version. Only if the user dismisses the warning about
an unexpected version will the system components get out of sync.
Registry experts are few and far between, after years of working with
it I can claim about a 2 out of 10 expert level. You might be able to
load the original XP Registry Hive and manually disable (4) the services
associated with Norton Ghost. If it's like most Norton products it has
both the core app services and all the ccEvent, Live Update crap along
with it. Did you contact Symantec about the problems with Ghost ?
"pjbruce" <pjbruce@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:639FB7DF-2749-4CDF-9CA3-5465E7D0ED7C@xxxxxxxxxxxxxxxx
Thanks for trying to help with this problem. I tried the "last
known..."
as
one of the first steps. I have tried to do everything in the right
order,
escalating the action as remedies failed.
The only proceedure not performed is "sfc" but then I can't boot up to
run
the line in cmd and recovery console does not have this command
included.
Someone with real understanding of winxp registry may be able to help.
I
read
in another microsoft article that there may be a problem with
winlogon.exe
and csrrs.exe?!
"R. McCarty" wrote:
In the case you describe, the highest probability of success is to
boot
to Safe Mode and choose the optional mode "Last Known..." this
usually will allow the system to boot and ignore the changes made.
The problem now is you've taken too many steps/approaches to give
you a clearly defined solution. I'd still try a "Last Know working..."
on your original XP instance.
"pjbruce" <pjbruce@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:5212D6CD-0974-4DED-AD21-A8BD576BCAE6@xxxxxxxxxxxxxxxx
I'd be so grateful if anyone can help with this.
Last week loaded trial of Norton Ghost 14. After install software
promted
for a reboot. Did this but system wouldn't load, got a real brief
BSOD
with
error report P: C000021a session manager etc.... Safe mode would not
complete. I tried all the standard recovery consol tools, FIXBOOT,
FIXMBR,
CHKDSK /f/r etc.
I performed recommended action in article
http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B307545#top
which
dealt with BSOD and allowed recovery consol tools to work. Run tools
but
no
result.
Safe mode boots up so that black screen appears with safe mode
titles
and
mouse pointer then once again defaults into reboot. Tried in place
repair
from cd. Setup begins but when system reboots and then setup seeks
to
continue get back into reboot cycle.
Really need this machine but want to avoid complete re-install as I
have
will lose some stuff. I've installed fresh copy of winxp in another
folder
on
HDD and have a remote registry manager but can't find anything that
looks
like it may help.
Regards,
.
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