Re: windows won't boot / safemode won't boot

Hi Mr McCarty,

Thanks again for your post. I did get onto symantec live chat 3 times and
drove them nearly as mad as their software has me but ultimately they said
"only microsoft can solve this". As usual Norton causes the problems but
never fixes them. Unfortunately I have an OEM disc on a custom system so I'm
really on my own here.

The system has been sweet for a good while & I do take care of it. It was
suggested by someone I know to remove the Norton installation folder but I
wasn't keen on this as it could cause other issues.

Interested in what you said about reloading the original registry hive, I
thought I had done this in the steps here
http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B307545.

Where do I find the keys relating to Norton services?

Thanks Again

"R. McCarty" wrote:

SFC isn't the diagnostic procedure it's made out to be. If a program
replaces a monitored file the system will quietly and automatically put
back the correct version. Only if the user dismisses the warning about
an unexpected version will the system components get out of sync.
Registry experts are few and far between, after years of working with
it I can claim about a 2 out of 10 expert level. You might be able to
load the original XP Registry Hive and manually disable (4) the services
associated with Norton Ghost. If it's like most Norton products it has
both the core app services and all the ccEvent, Live Update crap along
with it. Did you contact Symantec about the problems with Ghost ?

"pjbruce" <pjbruce@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:639FB7DF-2749-4CDF-9CA3-5465E7D0ED7C@xxxxxxxxxxxxxxxx
Thanks for trying to help with this problem. I tried the "last known..."
as
one of the first steps. I have tried to do everything in the right order,
escalating the action as remedies failed.

The only proceedure not performed is "sfc" but then I can't boot up to run
the line in cmd and recovery console does not have this command included.
Someone with real understanding of winxp registry may be able to help. I
read
in another microsoft article that there may be a problem with winlogon.exe
and csrrs.exe?!


"R. McCarty" wrote:

In the case you describe, the highest probability of success is to boot
to Safe Mode and choose the optional mode "Last Known..." this
usually will allow the system to boot and ignore the changes made.

The problem now is you've taken too many steps/approaches to give
you a clearly defined solution. I'd still try a "Last Know working..."
on your original XP instance.

"pjbruce" <pjbruce@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:5212D6CD-0974-4DED-AD21-A8BD576BCAE6@xxxxxxxxxxxxxxxx
I'd be so grateful if anyone can help with this.

Last week loaded trial of Norton Ghost 14. After install software
promted
for a reboot. Did this but system wouldn't load, got a real brief BSOD
with
error report P: C000021a session manager etc.... Safe mode would not
complete. I tried all the standard recovery consol tools, FIXBOOT,
FIXMBR,
CHKDSK /f/r etc.

I performed recommended action in article
http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B307545#top
which
dealt with BSOD and allowed recovery consol tools to work. Run tools
but
no
result.

Safe mode boots up so that black screen appears with safe mode titles
and
mouse pointer then once again defaults into reboot. Tried in place
repair
from cd. Setup begins but when system reboots and then setup seeks to
continue get back into reboot cycle.

Really need this machine but want to avoid complete re-install as I
have
will lose some stuff. I've installed fresh copy of winxp in another
folder
on
HDD and have a remote registry manager but can't find anything that
looks
like it may help.

Regards,







.

Relevant Pages

  • Re: windows wont boot / safemode wont boot
    ... SFC isn't the diagnostic procedure it's made out to be. ... load the original XP Registry Hive and manually disable the services ... to Safe Mode and choose the optional mode "Last Known..." ... mouse pointer then once again defaults into reboot. ...
    (microsoft.public.windowsxp.general)
  • Re: Cant log on Windows small business server 2003
    ... I agree with Claus about Norton. ... AND DONT FORGET TO BACK UP YOUR REGISTRY BEFORE YOU START THIS!!! ... I have a problem when i try to log on to windows small business server ... uninstalling on safe mode it says that i have to uninstalling on Windows ...
    (microsoft.public.windows.server.sbs)
  • RE: Restart
    ... Since you have modified the registry that mean some files needed for start up has been lost and hence Windows is unable to process the start up. ... So you have to boot into safe mode by pressing F8 and this will start the computer in safe mode. ... It will reboot if I press the front panel reset ...
    (microsoft.public.windowsxp.general)
  • Re: TIBS dialer and DSO exploit
    ... my registry or at least find out a way to get prompts for ... >You tried Sysclean in Safe mode and you updated Adaware ... >|>3) Reboot your PC into Safe Mode ...
    (microsoft.public.security.virus)
  • Backdoor.trojan
    ... When I reboot in safe mode and ... I keep getting the virus warning: ... off If I run a full scan with Norton while I am logged on as a user, ...
    (microsoft.public.security.virus)