Re: Updates won't download



0x80072f78 ERROR_HTTP_INVALID_SERVER_RESPONSE
The server response could not be parsed.

Just because the system could previously update with the installed antivirus does not mean that the AV has not corrupted files, logs, or datastores that are needed to update. It may have been a case of a bad virus definition that was installed; it may be that the AV has scanned locked objects as described above and corrupted them; it may very well be that the AV is incompatible with Windows, although the manufacturer states that it is [ hello Norton, McAfee ! ].

What is the installed AV and did this issue occur after the AV installed virus definitions on the day updating ceased to function ?

You could attempt a System Restore back to just *after* May 10th, as you've stated that updates installed that day. DO NOT use the May 10th restore point as that will uninstall the updates installed that day.

Will wait till you inform us of the AV situation.
BTW, is IE 7 installed ?

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============




Mary Jo wrote:

2008-05-19 12:22:17:343 3992 cb0 Misc = Module: C:\WINDOWS\system32\wucltui.dll

2008-05-19 12:22:17:343 3992 cb0 CltUI AU client got new directive = 'Download Progress', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return = 0x00000000
2008-05-19 12:22:17:359 3992 cb0 CltUI AU client creating UI plugin, clsid={3809920F-B9D4-42DA-92E0-E26265E0FB89}
2008-05-19 12:22:48:812 1224 eac DnldMgr Error 0x80072efe occurred while downloading update; notifying dependent calls.
2008-05-19 12:23:24:359 1224 d5c DnldMgr Error 0x80072f78 occurred while downloading update; notifying dependent calls.
2008-05-19 12:24:00:265 1224 49c DnldMgr Error 0x80072f78 occurred while downloading update; notifying dependent calls.
2008-05-19 12:24:00:265 1224 594 AU AU checked download status and it changed: Downloading is paused
2008-05-19 12:24:00:281 3992 cb0 CltUI AU client got new directive = 'Shutdown', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return = 0x00000000
2008-05-19 12:24:00:859 1224 674 AU AU received handle event
2008-05-19 12:24:26:171 1224 1f4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2008-05-19 12:24:26:218 1224 1f4 Misc Microsoft signed: Yes
2008-05-19 12:24:26:906 1224 1f4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2008-05-19 12:24:26:921 1224 1f4 Misc Microsoft signed: Yes
2008-05-19 12:24:26:953 1224 1f4 PT +++++++++++ PT: Synchronizing extended update info +++++++++++
2008-05-19 12:24:26:953 1224 1f4 PT + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://www.update.microsoft.com/v6/ClientWebService/client.asmx
2008-05-19 12:24:38:984 1224 1f4 Agent * Added update {0290B2B7-0830-445B-8FEE-13BB4EBF18B9}.100 to search result
2008-05-19 12:24:38:984 1224 1f4 Agent * Added update {E174AF91-A808-44CE-8936-B425F4581B03}.100 to search result
2008-05-19 12:24:38:984 1224 1f4 Agent * Added update {2712D106-D80B-465C-AF38-8B1C4E9023DD}.100 to search result
2008-05-19 12:24:38:984 1224 1f4 Agent * Found 3 updates and 34 categories in search; evaluated appl. rules of 500 out of 717 deployed entities
2008-05-19 12:24:39:109 1224 1f4 Agent *********
2008-05-19 12:24:39:109 1224 1f4 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2008-05-19 12:24:39:109 1224 1f4 Agent *************
2008-05-19 12:24:39:109 1224 1f4 DnldMgr *********** DnldMgr: Regulation Refresh [Svc: {7971F918-A847-4430-9279-4A52D1EFE18D}] ***********
2008-05-19 12:24:39:109 1224 594 AU >>## RESUMED ## AU: Search for updates [CallId = {B961C84A-4BCB-4961-8D49-E0598F8E8006}]
2008-05-19 12:24:39:109 1224 594 AU # 3 updates detected
2008-05-19 12:24:39:109 1224 1f4 DnldMgr Contacting regulation server for 3 updates.
2008-05-19 12:24:39:109 1224 594 AU #########
2008-05-19 12:24:39:109 1224 594 AU ## END ## AU: Search for updates [CallId = {B961C84A-4BCB-4961-8D49-E0598F8E8006}]
2008-05-19 12:24:39:109 1224 594 AU #############
2008-05-19 12:24:39:125 1224 594 AU AU setting next detection timeout to 2008-05-20 12:26:29
2008-05-19 12:24:39:125 1224 594 AU Setting AU scheduled install time to 2008-05-20 08:00:00
2008-05-19 12:24:39:218 1224 1f4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\wuredir.cab:
2008-05-19 12:24:39:234 1224 1f4 Misc Microsoft signed: Yes
2008-05-19 12:24:39:375 1224 1f4 DnldMgr Regulation server path: http://www.update.microsoft.com/v6/UpdateRegulationService/UpdateRegulation.asmx.
2008-05-19 12:24:40:375 1224 1f4 DnldMgr * Regulation call complete. 0x00000000
2008-05-19 12:24:40:718 1224 594 AU AU checked download status and it changed: Downloading is not paused
2008-05-19 12:24:40:718 1224 594 AU AU setting pending client directive to 'Download Progress'
2008-05-19 12:24:44:109 1224 1f4 Report REPORT EVENT: {60F04582-3CC6-458E-A4FE-B622CAF107A5} 2008-05-19 12:24:39:109-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Windows Update Client successfully detected 3 updates.
2008-05-19 12:24:55:812 1224 674 AU Launched new AU client for directive 'Download Progress', session id = 0x0
2008-05-19 12:24:56:265 688 b38 Misc =========== Logging initialized (build: 7.0.6000.381, tz: -0500) ===========
2008-05-19 12:24:56:265 688 b38 Misc = Process: C:\WINDOWS\system32\wuauclt.exe
2008-05-19 12:24:56:265 688 b38 AUClnt Launched Client UI process
2008-05-19 12:24:56:437 688 b38 Misc =========== Logging initialized (build: 7.0.6000.381, tz: -0500) ===========
2008-05-19 12:24:56:437 688 b38 Misc = Process: C:\WINDOWS\system32\wuauclt.exe
2008-05-19 12:24:56:437 688 b38 Misc = Module: C:\WINDOWS\system32\wucltui.dll
2008-05-19 12:24:56:437 688 b38 CltUI AU client got new directive = 'Download Progress', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return = 0x00000000
2008-05-19 12:24:56:437 688 b38 CltUI AU client creating UI plugin, clsid={3809920F-B9D4-42DA-92E0-E26265E0FB89}
2008-05-19 12:25:15:609 1224 ff8 DnldMgr Error 0x80072f78 occurred while downloading update; notifying dependent calls.
2008-05-19 12:25:52:890 1224 ca4 DnldMgr Error 0x80072f78 occurred while downloading update; notifying dependent calls.
2008-05-19 12:26:28:390 1224 910 DnldMgr Error 0x80072f78 occurred while downloading update; notifying dependent calls.
2008-05-19 12:26:28:390 1224 594 AU AU checked download status and it changed: Downloading is paused
2008-05-19 12:26:28:390 688 b38 CltUI AU client got new directive = 'Shutdown', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return = 0x00000000
2008-05-19 12:26:28:828 1224 674 AU AU received handle event

Here is the update log that I ran right after the icon disappeared. I've been using this antivirus for quite awhile and everything has always updated in the past. In fact the last update was done on 5/10.


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