Re: Using the Microsoft tech support


Hi janet,
I'm glad your issue sorted out one way or another. But it will be best if
you run through the cleaning steps to make sure the machine is clean?.
Thanks for your feedback.
Good luck
nass
---
http://www.nasstec.co.uk


"janet-m" wrote:

Dear nass.
Your knowledge in this matter is simply breathtaking. Wonderful indeed !
I tried to follow your very long advice , went about half way, then
remembered how Microsoft own advisers taking over may machine from India
screwed it so badly when they went so extensively into the registry,
deleting and reorganizing.
So I stopped and didn't go all the way.
I was about to pack the machine and take it back to the shop when Lady Luck
came visiting.
All of a sudden an update icon appeared all by itself near the clock, and
after completing its download, it started installing. After installation
ended and computer re-booted I went to the update site and it was opened for
me as always before.
Explanation to this I don't have, nor do I care to explain it. Let's say the
God of the computers or lady luck did it. I am happy and out of troubles.
Many thanks to all who helped in this mess, The MVPs here and in MS own tech
support center.

Janet.


"nass" <nass@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:9556DF4E-5C93-42D5-9EB2-EB2DB51E0D68@xxxxxxxxxxxxxxxx

Okay Janet,
We need first to make sure the machine is malware/virus free then get the
error log from the Event Viewer for us to analysis and help you further!

Open a run command and type in:
regedit click [OK] then locate this Key:
[-]HKEY_LOCAL_MACHINE\Software\Microsoft\Windows
NT\CurrentVersion\Winlogon
= Set the value of "PowerDownAfterShutdown" to (1).
Close the registry Editor and see if you can shutdown your computer, does
it
help?

Use this tool to see what taken the most usage of the CPU on your machine.
ShellExView v1.19 - Shell Extensions Manager
http://www.nirsoft.net/utils/shexview.html

Have a look in the Event Viewer and send us the error messages you will
see
there in your next post:
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be
sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.


Go through these Cleaning steps:
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button
called
[ Clear History ..] click on it to clear your History caches, then click
on
[Delete Files..] to delete Internet Files created over the time, click on
[
Delete Cookies...] to delete your cookies left by visiting websites.

Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
= Then try to Disable the Add-Ons on your Browser somehow installed on
your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there
Disable
the Non/Not Verified Plug-ins/Add-ons ( you need to Renable them
one-by-one
later and see which is the culprit .
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
RootkitRevealer v1.71
By Bryce Cogswell and Mark Russinovich
http://www.microsoft.com/technet/sysinternals/Security/RootkitRevealer.mspx

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (off-line scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Lots of tools to download and disinfect your machine (off-line scanner):
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/

You may have a bad RAM try to test your RAM by running Memory test by
downloading this tool and unzip it and make a floppy or CD/DVD and run it
on
Reboot.
http://oca.microsoft.com/en/windiag.asp.

Download the Hijackthis and send the report to one of
many
forums for analysis and troubleshooting:
When all else fails, HijackThis v2.0.2
(http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php)
is
the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to:
http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7
http://www.bleepingcomputer.com/tutorials/tutorial42.html
http://www.bleepingcomputer.com/forums/
Or other appropriate
forums for expert analysis, not here.
Can you please send me a copy at to_you_rossREMOVETHIS@xxxxxxxxxxx ,
remove
the obvious to email me.
Let us know your progress.
nass
----
http://www.nasstec.co.uk



"janet-m" wrote:

Dear nass

I did read your message and I did go to the site.
They mention many files of the 0x80072EE class and they suggest I
download
self extractor cabinet file # (836941.exe) which I did.

But activating this file freezes my machine that even the "window task
manager" that lists active programs and can stop any program causing
troubles, even window task manager freezes completely.
Going to "Start\Turn off" to shut the machine will not work as the whole
machine is frozen and only pulling the plug helps.
Then on start again window restore the machine to life. I have this
836941.exe in front of me but it is not usable.

I thank you for your time nass, and hope you can help further in this
problem

Janet





"nass" <nass@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:7A98EC97-65CF-43EC-BE1D-5C0E2425B541@xxxxxxxxxxxxxxxx

If you read my reply to your message you will find the error code
listed
and
how to troubleshoot it!

HTH.
nass
--
http://www.nasstec.co.uk

"janet-m" wrote:

Dear MowGreen (MVP)

Method #1 you suggested did the trick and allowed the updates to flow.

I thought that my XP with SP2 is the latest but to my surprise it
started
installing SP3. An operation that took about three hours to complete
despite
my very fast cable connection. It also restored many icons from
generic
to
their original luster and installed IE 7. This is excellent. It also
told
me
to return to the MS site after installation to install another six
updates
needed. After the installation I returned to the MS update site but
that
now was locked and gave me a notice of ERROR # 0x80072EE2. I wonder
what
that is?

As for exposing my E-mail address then it is a mistake I made long
long
ago
and by now I get E-mails from Tibet to Honolulu... 10% usable and 90%
junk
that is filtered at the server page and never reach my machine. Thanks
for
the reminder anyway.
Please decipher this Error # 0x80072EE2 for me and
Thank you very much.
Drora



"MowGreen [MVP]" <mowgreen@xxxxxxxxxxxxx> wrote in message
news:u9xZGg6rIHA.2068@xxxxxxxxxxxxxxxxxxxxxxx
Updates are not installed successfully from Windows Update, from
Microsoft
Update, or by using Automatic Updates after you repair a Windows XP
installation
http://support.microsoft.com/kb/943144

Do Method 1 and then see if the updates will install now.
If no joy, use Method 2.

AND, if you post your real email address in newsgroups it will be
harvested by spammers. Please read:

Address Munging FAQ: Spam-Blocking Your Email Address
http://members.aol.com/emailfaq/mungfaq.html


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


janet-m wrote:

I run window XP Pro for the last 3.1/2 years from a legal copy.
During
all this time Windows will check me out each time and then load all
the
new updates. 10 days ago my IE browser that I keep on "BLANK" was
invaded by Microsoft that offered IE 7 and I couldn't get rid of
it.
Finally I surrendered and installed IE 7 but still couldn't go back
to
my
"BLANK" page. I was told by friends it is a virus by Microsoft.
For
the
first time in my life I called MS and they helped me turn my home
page
back to Blank. It was not in the "Internet option home page
settings"
that I know, but elsewhere and very complicated. After thanking
them
and
recycling the machine, appeared from the dead an old program I
erased
long ago with ADD/REMOVE and now came back to life. I called MS
again
and
they were on the phone with me, and took command of my machine,
for
over three hours. Under my watching eyes they played with the
registry
so
deep and wide that the machine finally went dark and will not
start.
They
finally admitted inability to fix it.
The next day I took it to a shop where they started it without me
losing
any data on my hard drive but now the MS updates will not load. The
icon
of the updates sits near the clock and constantly flicker. I click
it,
it
tries to install, then declare it can't do it. This story is now
going
on
for 10 days and I am sick of clicking it back and forth for
nothing. I
wrote that department in MS who helped me but no help came from
them.
Can any MVP help me from here?
.

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