Re: Using the Microsoft tech support

Tech-Archive recommends: Fix windows errors by optimizing your registry

Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation
http://support.microsoft.com/kb/943144

Do Method 1 and then see if the updates will install now.
If no joy, use Method 2.

AND, if you post your real email address in newsgroups it will be harvested by spammers. Please read:

Address Munging FAQ: Spam-Blocking Your Email Address
http://members.aol.com/emailfaq/mungfaq.html


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


janet-m wrote:

I run window XP Pro for the last 3.1/2 years from a legal copy. During all this time Windows will check me out each time and then load all the new updates. 10 days ago my IE browser that I keep on "BLANK" was invaded by Microsoft that offered IE 7 and I couldn't get rid of it. Finally I surrendered and installed IE 7 but still couldn't go back to my "BLANK" page. I was told by friends it is a virus by Microsoft. For the first time in my life I called MS and they helped me turn my home page back to Blank. It was not in the "Internet option home page settings" that I know, but elsewhere and very complicated. After thanking them and recycling the machine, appeared from the dead an old program I erased long ago with ADD/REMOVE and now came back to life. I called MS again and they were on the phone with me, and took command of my machine, for over three hours. Under my watching eyes they played with the registry so deep and wide that the machine finally went dark and will not start. They finally admitted inability to fix it.
The next day I took it to a shop where they started it without me losing any data on my hard drive but now the MS updates will not load. The icon of the updates sits near the clock and constantly flicker. I click it, it tries to install, then declare it can't do it. This story is now going on for 10 days and I am sick of clicking it back and forth for nothing. I wrote that department in MS who helped me but no help came from them.
Can any MVP help me from here?
Thank you
Drora
drora@xxxxxxxxxx


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