Re: Third-party software installs

Bryan Z wrote:
On a computer in our domain, I've had some strange software
installation problems. The problem has occurred with 3 different 3rd
party programs (all from different companies!) of which I've been
able to successfully install on other Windows XP SP2 computers on our
network.

When you run the install program(s), it acts normally at first. The
message pops up asking if you want to run or cancel. I click Run,
and most of the time, the welcome screen for the software will come
up, but not always. I click next, which brings me to the accept the
license screen for all 3 programs I've tried installing. It never
gets past this screen. It will display this screen for a few
seconds, then the install window just disappears with no pop-up error
messages and nothing recorded in the event logs. I tried it once
while watching the processes in Task Manager, and the process itself
also seems to just quit, it doesn't stay in the running processes.
I've tried installing while logged on as the user, as a domain admin,
as the local machine admin, and after stopping all of the services
that I could and disabling the virus protection. The computer is up
to date with all of the latest Windows XP patches and these same
software packages have been successfully installed on other computers
in the domain. Another strange thing is that I was able to install
Microsoft Office 2007 and the Outlook Add-in to back up pst files
despite the problems with installing the third party programs.

Anyone else ran into similar problems or can tell me where I should be
looking to diagnose this problem? Thank you for any info!


Uninstall Norton.


.

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