Re: Help! Remote Desktop Connection broken


"Pegasus (MVP)" <I.can@xxxxxxxxxx> wrote in message
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"dan" <dan(remove)@westerveltconsulting.com> wrote in message
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"Pegasus (MVP)" <I.can@xxxxxxxxxx> wrote in message
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"dan" <dan(remove)@westerveltconsulting.com> wrote in message
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While trying to set up my XP, SP2 laptop to access remote applications
via terminal server on Windows 2008, I manage to break the Remote
Desktop Connection program on the laptop. By broken I mean when I click
on the RDC icon, or the program under All Programs, Accessories,
nothing happens. What is the best way to repair this program hopefully
without doing a clean install of Windows XP, SP2? I tried to run the
Remote Desktop Connection installation program from the CD, but it says
I already have Remote Desktop installed so it won't install. I don't
see Remote Desktop in Add/remove programs so I don't know how to
uninstall the broken version to reinstall. Any help would be greatly
appreciated- I need RDC for my business.

You need to provide a little more information:
- Who created the Remote Deskop link for you?
I did.
- Is it a direct link or is it based on a Virtual Private Network?
Direct
- Do you know the external IP address or the domain name of
your office network?
Yes
- Do you use port 3389 in the office or did you change the port
number to something else?
I sue port 3389.

Thanks for the reply Pegasus. I can answer all your questions, but I
don't think that will get us anywhere. I've been using this RDP program
to connect to various servers for many months. It's not that I can't make
a connection now via RDC (no vpn involved), it's that the RDC program
doesn't appear to run at all. I'm not getting the popup window that says
which computer to select, password, etc. While waiting for a reply to my
post, I tried to use a system restore point, and after trying to do the
restore, it says no changes were made to the system since the restore
point I chose, but that's not true either..... I guess I can try one
further back in time.

Fine, let's run some diagnostics:
- Click Start / Run / cmd {OK}
- Type this command:
telnet aaa.bbb.ccc.ddd 3389 {Enter}
{Does your screen go blank?}
- Close the black screen.
- Click Start / Run / cmd {OK}
- Type this command:
mstsc /v:aaa.bbb.ccc.ddd {Enter}
{What do you see on the screen?}

aaa.bbb.ccc.ddd stands for the external IP address of
your office network.

Pegasus, thanks for the help. I didn't get a chance to run these diagnostics
because I'd already gone ahead and fixed the problem by reinstalling XP
using the repair option. I'm pretty sure the root cause was I messed up the
mstsc.exe file.


.

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