Re: ER_KRNLCRASH_LOG

Tech Tip: Click here to run a free scan for Windows Errors and optimize PC performance


Try Start, Run, type "sigverif.exe" without quotes and hit OK. What
drivers are listed as unsigned? Disregard those which are not checked.

Please post the result.


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Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Gateway man wrote:
"nass" wrote:



"Gateway man" wrote:

When importing an audio CD using iTunes (7) or WMP (11) I get the
blue screen STOP: 0X000000B8 (0X00000000, 0X00000000, 0X00000000,
0X00000000). When I ran the event log the Details: Product:
Windows Operating System; ID: 1003; Source: System Error; Version:
5.2; Symbolic Name: ER_KRNLCRASH_LOG; Message: Error code %1,
parameter1 %2, parameter2 %3, parameter3 %4, parameter4 %5. Can
anyone tell me how to stop my system from crashing? I just want to
import audio CD's without having the system crash. Your help &or
direction appreciated!



Any hardware/software or updates installed recently?, please state
all if any in your next post.
This always refer to a bad Hardware/driver installed.
Try the Last good known Configuration to log into the system, then
open Device manager and see if there is any malfunctioining Devices
or conflict in IRQ, also look in the Event Viewer for error message
and post them back in your next post.

"Stop 0xB8 ATTEMPTED_SWITCH_FROM_DPC" Error Message When You Use a
Parallel Port Zip Drive
http://support.microsoft.com/kb/281428

Bug Check 0xB8: ATTEMPTED_SWITCH_FROM_DPC
http://msdn2.microsoft.com/en-us/library/ms795832.aspx


f you have Nvidia Graphic card Check for updated drivers for your
graphics card:
http://www.nvidia.com/Download/index.aspx?lang=en-us

Also check for your sound card driver updates.


First, try to eliminate hardware, by going to Device manager and
check by expanding the Plus [+] to see all devices listed, if there
is a malfunctioning device or conflicting device it will show in
Device manager.

Read this articles and see, but how did you get rid of the Contra?.

Open a run command and type in these commands to see if there is a
conflict in /among drivers :
pstat.exe click [OK]
dmpchck.exe click [OK]
What you get from running this commands?.

How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

Try to use the Verifier.exe command to see which Drivers not
Verified on your system:
How to Use Driver Verifier to Troubleshoot Windows Drivers
http://support.microsoft.com/kb/244617/en-us

You may have a bad RAM try to test your RAM by running Memtest by
downloading this tool and unzip it and make a floppy or CD/DVD and
run it on Reboot.
http://www.memtest86.com/
You may need to reposition/reset the RAM sticks in their slots.
After that you could do a repair install, and then test.

Use the command chkdsk /r with recovery console:
http://support.microsoft.com/kb/314058
http://support.microsoft.com/kb/326215
You may need this instruction for XP Repair:
http://www.michaelstevenstech.com/XPrepairinstall.htm

HTH.
nass
----
http://www.nasstec.co.uk

There are no device conflicts in Device Manager. There is no verbal
error messages on the blue screen only the numbers listed in my first
post. The only updates that i have done are iTunes & any Windows
updates from MS wuto website. I will run all tests & post again
after completion. Thanks!


.

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