Re: ER_KRNLCRASH_LOG

Nass

This is not a boot problem! It occurs when downloading music using
iTunes and Windows Media Player.


--
Regards.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

nass wrote:
"Gateway man" wrote:


"nass" wrote:



"Gateway man" wrote:

When importing an audio CD using iTunes (7) or WMP (11) I get the
blue screen STOP: 0X000000B8 (0X00000000, 0X00000000, 0X00000000,
0X00000000). When I ran the event log the Details: Product:
Windows Operating System; ID: 1003; Source: System Error; Version:
5.2; Symbolic Name: ER_KRNLCRASH_LOG; Message: Error code %1,
parameter1 %2, parameter2 %3, parameter3 %4, parameter4 %5. Can
anyone tell me how to stop my system from crashing? I just want
to import audio CD's without having the system crash. Your help
&or direction appreciated!



Any hardware/software or updates installed recently?, please state
all if any in your next post.
This always refer to a bad Hardware/driver installed.
Try the Last good known Configuration to log into the system, then
open Device manager and see if there is any malfunctioining Devices
or conflict in IRQ, also look in the Event Viewer for error message
and post them back in your next post.

"Stop 0xB8 ATTEMPTED_SWITCH_FROM_DPC" Error Message When You Use a
Parallel Port Zip Drive
http://support.microsoft.com/kb/281428

Bug Check 0xB8: ATTEMPTED_SWITCH_FROM_DPC
http://msdn2.microsoft.com/en-us/library/ms795832.aspx


f you have Nvidia Graphic card Check for updated drivers for your
graphics card:
http://www.nvidia.com/Download/index.aspx?lang=en-us

Also check for your sound card driver updates.


First, try to eliminate hardware, by going to Device manager and
check by expanding the Plus [+] to see all devices listed, if there
is a malfunctioning device or conflicting device it will show in
Device manager.

Read this articles and see, but how did you get rid of the Contra?.

Open a run command and type in these commands to see if there is a
conflict in /among drivers :
pstat.exe click [OK]
dmpchck.exe click [OK]
What you get from running this commands?.

How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

Try to use the Verifier.exe command to see which Drivers not
Verified on your system:
How to Use Driver Verifier to Troubleshoot Windows Drivers
http://support.microsoft.com/kb/244617/en-us

You may have a bad RAM try to test your RAM by running Memtest by
downloading this tool and unzip it and make a floppy or CD/DVD and
run it on Reboot.
http://www.memtest86.com/
You may need to reposition/reset the RAM sticks in their slots.
After that you could do a repair install, and then test.

Use the command chkdsk /r with recovery console:
http://support.microsoft.com/kb/314058
http://support.microsoft.com/kb/326215
You may need this instruction for XP Repair:
http://www.michaelstevenstech.com/XPrepairinstall.htm

HTH.
nass
----
http://www.nasstec.co.uk

There are no device conflicts in Device Manager. There is no verbal
error messages on the blue screen only the numbers listed in my
first post. The only updates that i have done are iTunes & any
Windows updates from MS wuto website. I will run all tests & post
again after completion. Thanks!


To get the exact verbatim of the error message Have a look in the
Event Viewer and send us the error messages you will see
there in your next post:
Open a Notepad, customize or minimize to the taskbar as you will need
it later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about
the causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the
Notepad you opened earlier and right click on the first line and
select Paste from the list, this will paste the error message on a
Notepad.
Please don't duplicate the error message one of each kind will be
sufficient. HOW TO: View and Manage Event Logs in Event Viewer in
Windows XP http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat
the error, just one of each kind and post them back in your next post.

How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us


.

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