RE: ER_KRNLCRASH_LOG



"Gateway man" wrote:

When importing an audio CD using iTunes (7) or WMP (11) I get the blue screen
STOP: 0X000000B8 (0X00000000, 0X00000000, 0X00000000, 0X00000000). When I ran
the event log the Details: Product: Windows Operating System; ID: 1003;
Source: System Error; Version: 5.2; Symbolic Name: ER_KRNLCRASH_LOG; Message:
Error code %1, parameter1 %2, parameter2 %3, parameter3 %4, parameter4 %5.
Can anyone tell me how to stop my system from crashing? I just want to
import audio CD's without having the system crash. Your help &or direction
appreciated!



Any hardware/software or updates installed recently?, please state all if
any in your next post.
This always refer to a bad Hardware/driver installed.
Try the Last good known Configuration to log into the system, then open
Device manager and see if there is any malfunctioining Devices or conflict in
IRQ, also look in the Event Viewer for error message and post them back in
your next post.

"Stop 0xB8 ATTEMPTED_SWITCH_FROM_DPC" Error Message When You Use a Parallel
Port Zip Drive
http://support.microsoft.com/kb/281428

Bug Check 0xB8: ATTEMPTED_SWITCH_FROM_DPC
http://msdn2.microsoft.com/en-us/library/ms795832.aspx


f you have Nvidia Graphic card Check for updated drivers for your graphics
card:
http://www.nvidia.com/Download/index.aspx?lang=en-us

Also check for your sound card driver updates.


First, try to eliminate hardware, by going to Device manager and check by
expanding the Plus [+] to see all devices listed, if there is a
malfunctioning device or conflicting device it will show in Device manager.

Read this articles and see, but how did you get rid of the Contra?.

Open a run command and type in these commands to see if there is a conflict
in /among drivers :
pstat.exe click [OK]
dmpchck.exe click [OK]
What you get from running this commands?.

How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

Try to use the Verifier.exe command to see which Drivers not Verified on
your system:
How to Use Driver Verifier to Troubleshoot Windows Drivers
http://support.microsoft.com/kb/244617/en-us

You may have a bad RAM try to test your RAM by running Memtest by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://www.memtest86.com/
You may need to reposition/reset the RAM sticks in their slots.
After that you could do a repair install, and then test.

Use the command chkdsk /r with recovery console:
http://support.microsoft.com/kb/314058
http://support.microsoft.com/kb/326215
You may need this instruction for XP Repair:
http://www.michaelstevenstech.com/XPrepairinstall.htm

HTH.
nass
----
http://www.nasstec.co.uk

.

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