Re: User trouble with Outlook

KDawg44 <KDawg44@xxxxxxxxx> wrote:
On Mar 31, 2:02 pm, "Lanwench [MVP - Exchange]"
<lanwe...@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
KDawg44 <KDaw...@xxxxxxxxx> wrote:
I have a user that is using Outlook and connecting to an Exchange
server. Every once in a while, the user gets an error when trying
to REPLY to a message regarding using Word as their email editor.
It states that Word is not installed or is an incorrect version.

Then I recheck the Use Word as Editor checkbox in
Tools->Options->Mail Format. This then works with new messages,
but again the error pops up and Word is turned off as the mail
editor again on REPLIES ONLY. And on any reply (not a specific
message). Closing Outlook and any related Office program does not
solve the issue. After a reboot, it is fixed - for a while.

Any thoughts on what could be going on and how to correct it? This
happens once or twice a week now for three weeks.

Thanks.

Kevin

I'd probably try a repair install of the whole Office suite on this
PC.

If that doesn't work, try posting this (and future questions such as
this) in microsoft.public.outlook, including your exact versions &
SP levels of everything. You could also crosspost to
microsoft.public.exchange.clients, although this specific issue is
all Outlook/client....but it isn't a WinXP issue.

I'd *also* suggest that you *not* enable Word as email editor as it's
slow/bloated and has caused problems everywhere I've seen people try
to use it.

Thanks. Yeah, Word is a real pain but when people are used to
something, breaking them of it is difficult.

I'll try the repair install.

Thanks.

I find that a regular regimen of beatings tends to decrease the whining
about stuff like this. Just my $02. ;-)


.

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