User trouble with Outlook

I have a user that is using Outlook and connecting to an Exchange
server. Every once in a while, the user gets an error when trying to
REPLY to a message regarding using Word as their email editor. It
states that Word is not installed or is an incorrect version.

Then I recheck the Use Word as Editor checkbox in Tools->Options->Mail
Format. This then works with new messages, but again the error pops
up and Word is turned off as the mail editor again on REPLIES ONLY.
And on any reply (not a specific message). Closing Outlook and any
related Office program does not solve the issue. After a reboot, it
is fixed - for a while.

Any thoughts on what could be going on and how to correct it? This
happens once or twice a week now for three weeks.

Thanks.

Kevin
.

Relevant Pages

  • Re: Critical e-mail problem.
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  • Re: Critical e-mail problem.
    ... I upgraded from Win2K Server to WinSBS2003 on my desktop ... of my POP3 e-mail accounts as an Exchange Server account. ... I found that I was only receiving mail from the Exchange ... your Outlook profile will have Exchange as its default (and this ...
    (microsoft.public.windows.server.sbs)
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