Re: Boot to BIOS

I get the feeling either USB keyboard is broken or the USB port where KB is
connected to is faulty. Try a different USB port or different keyboard.

"James Harris" <msn@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:%23GwA$E3jIHA.6032@xxxxxxxxxxxxxxxxxxxxxxx
Thanks for the initial suggestions. This is a Dell E521, and <F2> should
boot to BIOS, according to the manual which I found at the Dell Tech
Support site. This is an awkward discussion as I must call the computer
owner by phone and try to address all the troubleshooting suggestions and
questions offered. I will check if he can connect an old PS2 keyboard to
the box as an alternative keyboard and to do all the checks suggested on
the current USB keyboard. I believe he is using a Dell USB keyboard that
shipped with the system. He can boot normally into Windows, but can only
input to the system with the mouse. He can connect to the internet, but
then cannot do any interaction using the keyboard, so that is why I got
involved as an intermediary.

I'll respond more when I can get a response back from the computer owner.

Thanks again,
JamesH



.

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