Re: Annoying CONSTANT (mshtml.dll) Error & CRASHING

Tech-Archive recommends: Fix windows errors by optimizing your registry

As suspected, I do not have AOL listed under manage Add-ons (in any
category/drop-down menu).

However, I can not recall a time when my system crashed with this annoying
error when AOL was not loaded & signed-in. That doesn't mean, however, that
is has not happened when AOL was not loaded, I just seem to only remember the
crash taking place while AOL was loaded and signed in).

~andrew

"Gerry" wrote:

AWA

mshtml.dll is in your system32 folder and a protected folder, which
means that if there is an authorised change the replacement is
automatically replaced by the system.
http://en.wikipedia.org/wiki/Windows_File_Protection

Are you able to isolate the problem to one which only occurs when you
are using AOL software? In Internet Explorer 7 you can select Tools,
Manage Add-ons, Enable or Disable Add-ons. If you get the error when AOL
is disabled then your problem is not with AOL software.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



AWA wrote:
As it turns out, I actually uninstalled my previous 9.1 software, and
reinstalled a newer version by downloading it from AOL's website. I
have had this problem since before that occurred.

Also, when I upgraded to IE7, I did it directly from Microsoft's
website.

Does any of this make a difference?

Someone suggested I replace my current mshtml.dll file in my System32
folder with a more updated version. Of course, I would only replace
the one located there (if you recall, I have something like 32
mshtml.dll files in my computer presently).

???

Whenever I install AOL or similiar, I always use custom install and
try to install as little as possible.

Thanks.

"Gerry" wrote:

AWA

Unfortunately the extra Event Viewer Report does not take us forward.

Perhaps I should explain my negative feelings about AOL software. For
years they sought customers by including their CD's with computer
magazines. These CDs were branded versions of Internet Explorer. The
branding made it difficult for someone familiar with Internet
Explorer to help someone using the AOL version. The AOL version did
little or nothing that was not available with the standard version
of Internet Explorer (AOL may dispute my version of the situation).
Often these branded versions contained out of date Microsoft
components, which would generate errors and the cause was difficult
to diagnose. Six months ago my gardener bought a brand new Vista
computer and was provided with the latest AOL CD. The connection to
the internet would not work. The AOL software was out of date.

I have used Google to see what is being said about AOL 9.1. Some
customers are making quite disparaging remarks and alleging bugs in
the software. You will always find comments of this sort, which are
misinformed and to be taken with a pinch of salt. However, knowing
the past situation with AOL there may well be problems with the
latest software. Given that your problems seem to be most common
when using AOL software I would uninstall the software through Add /
Remove Programs to see whether the crashes still occur. You have
the CD so you can always reinstall. Sometimes in the past removing
AOL software has caused problems so take care. We may need to repair
the system if that occurs.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



AWA wrote:
Yes, the AOL software is from a CD. Yes, it is the latest, most up
to date version (AOL 9.1 Revision 4334.34). No, AOL is not my ISP.

Yes, there is an Event 1001 - see below:

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 3/4/2008
Time: 11:52:13 PM
User: N/A
Computer: AWA
Description:
Fault bucket 676106205.

Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 36 37 36 31 30 36 32 30 67610620
0010: 35 0d 0a 5..

------------------------------------------------------
"Gerry" wrote:

AWA

Yes but the second part beginning "For more information" is not
needed.

Is this the first indication there is a problem? Is there a
matching Event ID: 1001. If yes a copy might add something.

The problem may be the result of crappy AOL software. Have you
installed AOL software from a CD? Do you have the latest AOL
software? Are you using AOL software because AOL is your ISP?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

AWA wrote:
There are 4 "events" for my error, but this is the MAIN event that
triggers everything. Is this what you wanted me to copy and paste
here?

Thanks.


Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 3/4/2008
Time: 11:50:29 PM
User: N/A
Computer: AWA
Description:
Faulting application explorer.exe, version 6.0.2900.3156, faulting
module mshtml.dll, version 7.0.6000.16608, fault address
0x0018556c.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 33 31 35 36 20 00.3156
0030: 69 6e 20 6d 73 68 74 6d in mshtm
0038: 6c 2e 64 6c 6c 20 37 2e l.dll 7.
0040: 30 2e 36 30 30 30 2e 31 0.6000.1
0048: 36 36 30 38 20 61 74 20 6608 at
0050: 6f 66 66 73 65 74 20 30 offset 0
0058: 30 31 38 35 35 36 63 0d 018556c.
0060: 0a .


"Gerry" wrote:

For the Event Viewer error report please prove the Event ID: and
the Event Source:

A better way to post Event Viewer reports.

A tip for posting copies of Error Reports! Run Event Viewer and
double click on the error you want to copy. In the window, which
appears is a button resembling two pages. Click the button and
close Event Viewer.Now start your message (email) and do a paste
into the body of the message. Make sure this is the first paste
after exiting from Event Viewer.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


AWA wrote:
For months now I continue to receive this error whenever it
feels like it. MOST of the time it is when I am doing or using
more than 1 application at a time. For example, I could be
logging into my AOL accout (using AOL program) while surfing
the internet or logging into eBay, etc. That's when it is most
common. The Windows Explorer window that pops up says:

"Error Signature"

AppName: explorer.exe AppVer: 6.0.2900.3156 ModName:
mshtml.dll ModVer: 7.0.6000.16608 Offset: 0018556c

In any case, it feezes my computer after drwatson sends out two
reports (it is always 2). Or, perhaps it is the drwatson that is
doing the freezing/crashing since the ONLY way I can unfreeze my
computer is by using Ctrl/Alt/Delete and ending task on
drwatsn.exe

Of course, when I do that, the screen flickers and things get
rearranged, end up missing, etc., until I reboot and wait for
the next time.

Does ANYONE have ANY idea how to shake this?

My operating system is WindowsXP SP2. I am using a Sony Vaio
Desktop with a P4 3GHz, and 2G's of RAM. I have 750 G's of disk
space. I have no viruses or even spyware, etc. All temp folders
are clean and clear, along will all cache(s), prefetch, etc.
Everything runs optimum except for my case fan running a little
slow, but is going to be replaced when the new fan gets here. As
far as I know, I do not even have any registry errors as I have
a program that cleans my registry every so often. (Don't worry,
I check the things it wants to delete/clean before initiating
the "clean" or "delete" process).

My browser is IE Version 7.0.5730.11 with all of the latest
updates.. I receive no other errors on my computer except for
the one I previously mentioned.

I did a search on my computer for the mshtml.dll file and so
far I have THIRTY-TWO (32) files - does this sound normal??

Also, If I have IE version 7.0.5730.11, should my mshtml.dll
version be the SAME?

PLEASE, if ANYONE knows a way to fix this ongoing problem it
would be greatly appreciated! Thank you.



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