Re: Trojan horse is not being removed !!!!
- From: Malke <notreally@xxxxxxxxxxxxxxx>
- Date: Wed, 06 Feb 2008 18:45:50 -0800
sunsh007@xxxxxxxxx wrote:
I had window xp on my system with MCAfee 10 installed . i don't have
internet connection in my house so i cud not update it . Since 3
days , when i access C drive in which windows is installed it
automatically vanishes after a few seconds i open C drive. A McAfee
security warning shows that a trojan horse has been detected in system
32 and cannot be cleaned. When i open McAfee to scan my computer ,
it vanishes after scanning a few files and does not do anything. Even
in the tray when i point the cursor on the mcafee icon it shows that
it is disabled. When i try to enable it the same happens.... it
vanishes.. i tried a different thing too ,i tried to install the
latest Bit Defender 2008 but same happens...
Plzzzzzzzzzz tell me some solution for this..... THANX IN ADVANCE.
Go through these general malware removal steps systematically - http://www.elephantboycomputers.com/page2.html#Removing_Malware
Include scanning with David Lipman's Multi_AV and follow instructions to do all scans in Safe Mode.
http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions
http://www.pctipp.ch/downloads/sicherheit/35905/multi_av_scanning_tool.html - download site
The site is in German but David's tool is in English so don't let that worry you. Scroll all the way down to almost the bottom of the page and you'll see a box titled "Infos Zum Download - Multi-AV Scanning Tool". You'll see "Download von www pctipp.ch" and the live link to download Multi_AV.
You can also check to see if there are targeted removal steps for your malware here:
Bleeping Computer removal how-to's - http://www.bleepingcomputer.com/forums/forum55.html
When all else fails, run HijackThis and post your log in one of the specialty forums listed at the first link above (not here, please).
Standard disclaimer: I can't see and test your computer myself, so these are just suggestions based on many years of being a professional computer tech; suggestions based on what you've written. You should not take my suggestions as a definitive diagnosis. If you can't do the work yourself (and there is no shame in admitting this isn't your cup of tea), take the machine to a professional computer repair shop (not your local equivalent of BigComputerStore/GeekSquad). Please be aware that not all local shops are skilled at removing malware and even if they are, your computer may be so infested that Windows will need to be clean-installed. If possible, have all your data backed up before you take the machine into a shop.
Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP
.
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