Re: 2008 Trend Micro Internet Security is NOT is compatible with Windows Vista SP1 and Windows XP SP3

larryinaz wrote:
2008 Trend Micro Internet Security is NOT is compatible with Windows
Vista SP1 and Windows XP SP3

I have deleted all of the old 2007 and new 2008 Trend Micro Internet
Security virus software from my computer, because of the multiple
alert messages, that I was having with their new 2008 upgraded
software.

If the Trend Micro Personal Firewall and the Unauthorized Changes
Prevention features main components do not work with the new service
packs from Microsoft, why are they still selling this non-working
software to the public?

Also, I don't want to wait until sometime in February 2008, for them
to released a "working" version of their Trend Micro Internet
Security, that is compatible with Windows Vista SP1 and Windows XP
SP3. I don't want to remove any new Microsoft service packs, or
uninstall the 2008 Trend Micro program installed in my computer and
re-
install the PC-cillin Internet Security 2007 back into my computer,
and wait again.... until the release of their new 2008 working
version.

I was receiving these error messages: Trend Micro Internet Security
Message: Your Unauthorized Change Prevention Service has shut down.
Try restarting Trend Micro Internet Security to restore Your
Unauthorized Change Prevention Service. If the problem persists,
please restart your computer. If you continue to receive this
warning, please contact Technical Support.

I keep getting this "Alert" message: "Alert Message: Trend Micro
Internet Security. Unable to recognize the software configuration.
Restart your computer to restore the missing information. If the
problem persists, please contact technical support."

I have been working on their error alert messages and replies, since
12/24/07. After eight or more emails back and forth....and multiple
number of lines of their instructions, that's it!! I do not want
to screw up my computer, I do not want more messages, screen shots,
replies, deletes, uninstalls and then reinstalling any more
files...in my computer, hard drive or registry.

I asked Trend Micro, that I want a refund ($40.45) for this
subscription.

They replied:
I am sorry to inform you, but we can no longer refund the Trend
Micro program that you have purchased from us. Refund application
should be requested within 30 days from the date of purchase.
Refunds after 30 days are given in a case to case basis. This is
after the all attempts to fix the issue failed and the case has
been forwarded to the Level 2 support.

Please provide us with the following so that we can forward this to
the Level 2 support

In order for us to have a detailed picture of the problem, please
include in your reply, screen shot(s) of the message(s)/
notification(s).
Continued.....more@#$%^&
----------------------------------------------------------------------------------------------------------------
Product: Trend Micro Internet Security - 2008, Trend Micro Internet
Security Pro - 2008, Trend Micro AntiVirus plus AntiSpyware - 2008
Operating System: Windows XP - SP2, Windows Vista
Published:12/20/07 1:38 PM

Solution:
This error will appear if you have installed the 16.05 version of
Trend Micro Internet Security Pro, Trend Micro Internet Security and
Trend Micro AntiVirus plus AntiSpyware 2008 on a computer running
Windows Vista with Service Pack 1 or Window XP with Service Pack 3.

The Trend Micro Personal Firewall and the Unauthorized Changes
Prevention features main components do not work with the new service
packs from Microsoft.

A working version of Trend Micro Internet Security Pro, Trend Micro
Internet Security and Trend Micro AntiVirus plus AntiSpyware 2008
with Windows Vista SP1 and Windows XP SP3 would be released
sometime in February 2008.

The release would be timed before Microsoft uploads the new service
packs in their automatic update servers for Windows.

To prevent this message from appearing, follow the steps indicated
below:
a.Check the program version of the Trend Micro program installed on
your computer.
b.If you are using version 16.05 and you want to continue using this
latest version of the Trend Micro program, you must uninstall the
non- working service pack from Microsoft.
c.If you do not want to remove the new Microsoft service packs,
Trend Micro suggests that you uninstall the Trend Micro program
installed in your computer and install PC-cillin Internet Security
2007 until the release of the working version.
source:
http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1036680&id=EN-1036680
--------------------------------------------------------------------------------------------------------------------

You tried to install a full production product on a beta OS and you are
disappointed/confused/etc about the vendor of the fully released product not
yet supporting intstallation/use on an unreleased product?

Then you don't want to remove the beta installs of the service packs that
are causing the problems (although you will have to remove them - or that
has been the past recommendation - before installing the full releases) and
you expect what reaction from the rest of the people who would think you are
just being stubborn?

There are no words...

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


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