Re: BSOD: Stop: 0x00000024 from ntfs.sys with Norton Ghost

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

Doc

Event ID: 7000
The mrtRate service failed to start due to the following error:
The system cannot find the file specified.

You may need to update Quicken driver?

Event ID: 7026
The following boot-start or system-start driver(s) failed to load:
kl1
SYMTDI

This is probably referring to symtdi.sys, which is a Norton Anti-Virus
driver. Logical response is to uninstall and reininstall Norton. Good
luck <G>.

Stop: 0x00000024 (0x001902FE, 0xECD0A3CC, 0xECD0A0C8, 0xF842A7B6)
NTFS.SYS - Address: F842A7B6 base at F842A000, Datestamp 41107eea

Background information on Stop Error message
http://msdn2.microsoft.com/en-us/library/ms793935.aspx

0x00000024: NTFS_FILE_SYSTEM
A problem occurred within NTFS.SYS, the driver file that allows the
system to read and write to NTFS file system drives. There may be a
physical problem with the disk, or an Interrupt Request Packet (IRP) may
be corrupted. Other common causes include heavy hard drive
fragmentation, heavy file I/O, problems with some types of
drive-mirroring software, or some antivirus software. I suggest running
ChkDsk or ScanDisk as a first step; then disable all file system filters
such as virus scanners, firewall software, or backup utilities. Check
the file properties of NTFS.SYS to ensure it matches the current OS or
SP version. Update all disk, tape backup, CD-ROM, or removable device
drivers to the most current versions.
Source: http://aumha.org/a/stop.htm

The suggested commammand is chkdsk /f /r NOT chkdsk /r.

I would clear the earlier errors before tackling the Stop Error messages
as they could be contributing towards the Stop Error message.

You might also try HD Tune(freeware) as you can see the SMART
information relating to the drive etc.

Download and run it and see what it turns up.
http://www.hdtune.com/

Select the Info tabs and place the cursor on the drive under Drive
letter and then double click the two page icon ( copy to Clipboard )
and copy into a further message.

Select the Health tab and then double click the two page icon ( copy to
Clipboard ) and copy into a further message. Make sure you do a full
surface scan with HD Tune.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


DocBrown wrote:
When the Stop first happened, I ran chkdsk /r to try and fix errors.
Errors were found and fixed. But the STOP still occured when I ran NG.
Other info:
- No yellow question marks in Device Mgr.
- RAM: 512MB

From Event Viewer:
-------------
Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 1/4/2008
Time: 8:44:28 PM
User: N/A
Computer: JOHN1252
Description:
Error code 00000024, parameter1 001902fe, parameter2 ecb613cc,
parameter3 ecb610c8, parameter4 f842a7b6.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 30 30 30 30 30 30 32 0000002
0020: 34 20 20 50 61 72 61 6d 4 Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 31 39 30 32 66 65 2c 20 1902fe,
0038: 65 63 62 36 31 33 63 63 ecb613cc
0040: 2c 20 65 63 62 36 31 30 , ecb610
0048: 63 38 2c 20 66 38 34 32 c8, f842
0050: 61 37 62 36 a7b6
--------------------
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7026
Date: 1/4/2008
Time: 8:44:02 PM
User: N/A
Computer: JOHN1252
Description:
The following boot-start or system-start driver(s) failed to load:
kl1
SYMTDI

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
------------------------
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 1/4/2008
Time: 8:44:02 PM
User: N/A
Computer: JOHN1252
Description:
The mrtRate service failed to start due to the following error:
The system cannot find the file specified.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

"DocBrown" wrote:

I am attempting to create a Custom Recovery Boot Disk using Norton
Ghost
12.0. It gets to the place where it says it is copying drivers. Then
the system fails with BSOD with the following info:

Stop: 0x00000024 (0x001902FE, 0xECD0A3CC, 0xECD0A0C8, 0xF842A7B6)

NTFS.SYS - Address: F842A7B6 base at F842A000, Datestamp 41107eea

This is repeatable and it also occurs when I try and create the same
using Genie Backup Manager Home 8.0. So I think something is
corrupted on my system.

My system is:
Asus P4P800-E Deluxe MB.
Disk 1 (was): Maxtor 200GB DiamondMax Plus 9
Disk 2: WDC 200GB
Disk 3: Maxtor 500GB OneTouch Firewire connection
Display Adapter: RADEON 9800 Pro

Disk 1 is now WDC WD5000AAJB 500GB

My system was originally built from Win XP Update CD with SP1.
(Previous OS, Win ME, was never installed on this system.)

Windows XP Home w/ SP2 updated.
All latest Win updates have been applied (except IE7)

This is the first time I've tried to create a recovery disk. But I
have recently upgraded from Norton Ghost 9.0. I doubt the upgrade is
a factor.

I started to try and create a recovery disk because I was getting
indications that my disk was starting to have problems. (I know
should have had it before now....) Trying to create a NG backup,
Ghost started failing with bad CRC check on blocks. Ran the Maxtor
diags and it said my disk was failing. So I replaced it with the 500
GB WDC and recovered from my last successful Ghost backup. (no
guarentee all is was exactly ok with the backup. Corruption may have
been present for unknown time.)

Here's what I've done.

Contacted Norton, They say something is wrong with MB. Ran diags,
NTF. Executed MSKB article 822800 to replace ntfs.sys from original
CD.

Disabled all services and startups except essentials.

Downloaded SP2 full file and re-installed XP2.

Is there a way to re-install XP to insure all win files are ok? When
I try
to install from my Update CD, setup says the OS on the disk is newer
and exits. I hope I don't have to do a full re-install of my OS and
apps.

Any help would be appreciated.


.

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