Re: "Lost" MS Word.....

Hi again Daave, I realize I didn't answer all the
questions you needed to know and I made it too messy to complete my answers
below, but before answering, I'm explaining here for you and the other good
forum friends
who've been trying to help me so wonderfully, the story behind my problem:

I called a techi last year (2006) to fix my computer. He said, instead of
fixing, better I'll upgrade to WinXP. I didn't know what he did but he
charged me a lot so I thought I was getting a great new stuff! Then I saw
all
those popup "non genuine" msgs by MS so I called him about it and he denied
it and said he sold me the best, THE professional version, but didn't want
to come
and see the popups for himself. So I wrote to the CEO of MS complaing about
their popup msgs. They said it IS non genuine and if I send them the disk
AND the name
and contact of the techi they'd send me a free CD for home use. I didn't
want to report him but I couldn't afford bying it all over again so I sent
them the disk and that's
how I got the proper Home Ed. However...I didn't know he also had sold me
the Word Office Professionl ....until I accidentally deleted it and you
know the rest when I was so perplexed and started asking for
help,.but it's more than weird that I can't find the CD in my apt. after I
looked all over several times. I never missed it because since he installed
it I never needed to use it...in fact I thought the Windows CD was all I
needed. I called this techi a couple of days ago to lend me his disk but he
got angry and hung up on me.

But about the Office Word, I never got "non genuine" popup msgs from MS so I
never mentioned this one to MS when I wrote them as above annd so they
didn't replace this one.. I didn't want to take more time from you and the
oithers that's why I didn't write this before.

I wrote again to the CEO of MS a couple of days ago to tell them about how
he ALSO sold me the
Office Professional and wonder whether they migtht offer, as in the past
with Windows, a home ed. of this as well. I may not hear from them (IF they
answer) until February or later...However, I put more emphasis on requesting
them a different Code Key
for the WindowsXP after I disclosed it by error on the public forum, so I
hope this won't cloud my Office CD request.

I've been pumping small fortunes into various techis and because I don't
know what in the world they do, I almost always get problems because of
them; that's why I decided to try to fix things myself with the help of good
forums like yours.

I've managed to copy into my OE 3 or 4 files I need, so I won't do anything
else about the Office for the time being. But, at the risk of making this
msg painfully long, I'd like to answer now the questions that aren't
answered above. I'll put 3 asterisks at the beginning of your questions so
it's easier to find:

***Now, you said there was no entry for Office in your Add/Remove programs.
Is there evidence of it in your Belarc report? And if there is, please don't
post the ID or key!!!

Add/Remove, has been showing: in Add/Remove "Microsoft Office XP
Professional with
Front Page". It also says: "170,000 MB"; "Last used: 5-25-07". "Version
10.0.6626.0." And a "Readme" link which won't open.

Belarc, is showing it 2 times: under Installed MS Hotfixes: "Microsoft
Office XP Professional with Front Page", and under Software Licenses:
"Microsoft Office XP Professional with Front Page" (and the long key
numbers).

IF I deleted the Office, I don't know why it's sitll in the Add/Remove
program, in Belarc and also the Word icon is on the desktop though it won't
open?

***What is the make and model of your PC? Where did you get it from? Was it
new or used? Do you have any Certificate of Authenticity stickers either on
the PC case or elsewhere? (Don't broadcast IDs or product keys!!!)

Dell Dimension XPS T450 bought directly from the Dell Co. new, came with
Win98. No CD. Only a floppy square disk 3.5" but hard that I never had to
use, and with Word97. It never came with Office that I know. It came with
manuals and other floppies which I never had to use either. Yes, my PC has
a Certif. of Authentication...(No, I'm not identifying anything any more,
thanks!) :o)

***What did you think you deleted from Add/Remove? My guess is that you
deleted Office XP Pro.
What exactly is the entry? Is it "Microsoft Office XP Professional" by any
chance?

My intention was to delete WindowsXP Professional after I got the new
WindowsXP HOME ED. but the Windows Professional still shows in Belarc(?)
though NOT in Add/Remove. It's ok, I won't bother with things that are
still there but I no longer use. I also thought that I might've
erroneously deleted the entry: Microsoft Office XP Professional...but this
too still shows up in Add/Remove AND in tons of security and other updates
for this Office XP Pro...I still confuse these 2 - I'm going bananas! LOL!

***Why were you trying to delete it [Microsoft Office XP Professional] in
the first place? Have you tried repairing it?

I explained it right above.

I hope the above clarifies everything and I'm terribly sorry to have made
this so long, but I thought everyone involved would want a clear closure of
this problem and that's why I wrote all of this. I've taken the liberty of
deleting everything below to shorten the msg being that I answered
everything above.

Thank you so much for all your precious help and time you devoted to me!
I'll just wait to hear from the CEO at MS as in the meantime I can sort of
continue using my computer. :o) If MS won't replace the Office for me,
I'll buy the stand alone Word since I don't think I ever used any of the
Office functions. Adela

P.S. In the remote possibility that you may want to consult what I deleted
from this msg, I've kept it in my OE and all you have to do is let me know
and I'll forward it to you.



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