Re: pc security lab

JohnF wrote:
I am using XP professional and have been infected with pc security lab. I changes my desk top to a black screen saying I have fatal errors due to spyware and popos up ads for a product to get rid of it. I am barely computer literate but have run adawre, spybot and norton anti virus and also done an XP repair. Nothing has helped. Any suggestions for a computer nivice.

I can't find your exact malware entry but do find PC Cleaner, which is a variant of Vundo.

Do the preparatory steps here:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

Then do the specific removal steps here:
http://www.elephantboycomputers.com/page2.html#Winfixer - Winfixer

You can also check to see if there are targeted removal steps for your malware here:
Bleeping Computer removal how-to's - http://www.bleepingcomputer.com/forums/forum55.html

When all else fails, run HijackThis and post your log in one of the specialty forums listed at the first link above (not here, please).

Standard caveat: If the procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a professional computer repair shop (not your local version of BigComputerStore/GeekSquad). Please be aware that not all local shops are skilled at removing malware and even if they are, your computer may be so infested that Windows will need to be clean-installed. Have all your data backed up before you take the machine into a shop.


Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
.

Relevant Pages

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