Re: XP Black screen Event id 51.
- From: "Gerry" <gerry@xxxxxxxxxx>
- Date: Fri, 30 Nov 2007 17:43:23 -0000
Rex
Have you backed up your important data files. When you have you need to
run chkdsk /f
https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/chkdsk.mspx?mfr=true
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Rex wrote:
Hi Gerry,
I've run the HD Tune.
The Health Status Failed
HD Tune: TOSHIBA MK3021GAS Health
ID Current Worst ThresholdData
Status (01) Raw Read Error Rate 100 100 50 0
Ok (02) Throughput Performance 100 100 50 0
Ok (03) Spin Up Time 100 100 1 853
Ok (04) Start/Stop Count 100 100 0 20069
Ok (05) Reallocated Sector Count 1 1 50 1023
Failed (07) Seek Error Rate 100 100 50 0
Ok (08) Seek Time Performance 100 100 50 0
Ok (09) Power On Hours Count 62 62 0 15221
Ok (0A) Spin Retry Count 253 100 30 0
Ok (0C) Power Cycle Count 100 100 0 2852
Ok (C0) Power Off Retract Count 100 100 0 119
Ok (C1) Load Cycle Count 73 73 0 275814
Ok (C2) Temperature 100 100 0 720931
Ok (C4) Reallocated Event Count 100 100 0 606
Ok (C5) Current Pending Sector 100 100 0 0
Ok (C6) Offline Uncorrectable 100 100 0 0
Ok (C7) Ultra DMA CRC Error Count 200 200 0 0
Ok (DC) Disk Shift 100 100 0 76
Ok (DE) Loaded Hours 72 72 0 11415
Ok (DF) Load/Unload Retry Count 100 100 0 0
Ok (E0) Load Friction 100 100 0 0
Ok (E2) Load-in time 100 100 0 395
Ok (F0) Head Flying Hours 100 100 1 0
Ok
Power On Time : 15221
Health Status : Failed
Is this what is causing the black screen on startup. How can this be
fixed.?? The error scan highlighted that 0.9% of the HD blocks are
damaged. The results of the info check are:
HD Tune: TOSHIBA MK3021GAS Information
Firmware version : GA124A
Serial number : 83744618S
Capacity : 27.9 GB (~30.0 GB)
Buffer size : 0 KB
Standard : ATA/ATAPI-5
Supported mode : UDMA Mode 5 (Ultra ATA/100)
Current mode : UDMA Mode 5 (Ultra ATA/100)
S.M.A.R.T : yes
48-bit Address : no
Read Look-Ahead : yes
Write Cache : yes
Host Protected Area : yes
Device Configuration Overlay : yes
Automatic Acoustic Management: no
Power Management : yes
Advanced Power Management : yes
Power-up in Standby : no
Security Mode : yes
Firmware Upgradable : no
Partition : 1
Drive letter : C:\
Label :
Capacity : 28607 MB
Usage : 52.36%
Type : NTFS
Bootable : Yes
Sorry for all the info. Wasn't sure which bits not to include. Any
suggestions would be appreciated.
Thanks again
Rex
"Rex" wrote:
Hi Gerry,
Thanks for getting back to me again. Thanks for helping me
throughout this problem. It took two days but I'm finally getting
somewhere. I'm gonna do as you have suggested. Will let you know
what happens.
Thanks so much
Rex
"Gerry" wrote:
Try running HD Tune(freeware).
Download and run it and see what it turns up.
http://www.hdtune.com/
Select the Info tabs and place the cursor on the drive under Drive
letter and then double click the two page icon ( copy to Clipboard
) and copy into a further message.
Select the Health tab and then double click the two page icon (
copy to Clipboard ) and copy into a further message. Also do a full
surface scan with HD Tune.
You will need obviously to download to another computer.
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Rex wrote:
I mean Chkdsk /p not /f. sorry.(everywhere i put chkdsk /f)
"Rex" wrote:
Firstly, I am a novice and have been trying to fix this problem
for 4 days by scrawling through articles and getting help through
this forum. I hav a problem on a toshiba laptop. I hav no floppy
drive or bootdisk, no installation of XP recovery console and a
cd drive only.
The initial problem was that the laptop displays XP Home Edition
SP2 splash screen, then blackscreen when booting up. If you
pressed nothing it'd stays like that. If you press F1, safe mode
options were listed, but it didn't matter which one
was selected, they all worked for 10 seconds or so before quickly
flashing the
blue screen and rebooting. I couldn't access the desktop at all.,
thus couldn't switch
off the "auto restart sys on failure" option in 'My Computer'.
I hav got hold of XP setup disk. Although the recovery console
presented me with "C:\>" rather than "1.C:\Windows" option. I
still ran 'chkdsk' which showed I had "one or more errors on the
volume". So i then did "chkdsk /r and /f". After reboot I still
got the same blackscreen except tis time 'F1' allowed me to
select safe mode logon which got me to my desktop. The blue
screen error no longer appears.
I switched off the "automatic restart on failure", ran a defrag,
checked event log and found "EVENT ID 51" had been occurring
"predicting a hard disk failure". Fixed other event id probs
beside ID 51. Did a reboot.
Current situation is that I am still getting the black screen upon
startup which just stays like that. Pressing F1 is the only way
to get out of it. F1 presents me with the XP splash screen before
taking me to the logon user and password screen. Besides the
black screen, once I press F1 it all logs on normally although a
little slow.
I have just ran another "chkdsk". This time it gave me the option
"1.C:\Windows"
The "chkdsk" again said that I had errors. So again i am running
"chkdsk /r" which does something strange. It gets to 75% and then
jumps back to 51% before counting up to 100%. It did this the
first time I ran it also.
Are all these linked to the fact that there is a bad sector on the
hard disk. If so how can this be fixed. What is causing the
black screen and how can I get the laptop to start up normally.
Thanks
Rex
.
- References:
- Re: XP Black screen Event id 51.
- From: Gerry
- Re: XP Black screen Event id 51.
- From: Rex
- Re: XP Black screen Event id 51.
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