Re: none of the above - help needed
- From: DebB <DebB@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Thu, 1 Nov 2007 20:48:00 -0700
Thanks Shenan,
I'll give them a call now.
DebB
--
DebB - MCDST
"Shenan Stanley" wrote:
DebB wrote:.
I reqire a contact email within Microsoft, so I can discuss a free
upgrade to Vista that was never delivered. I'd like to do this
before taking action in the small claims court against the parties
involved (just $35 AU to complete the entire process in the small
claims court, so it's worth it). Got all my paperwork, forms filled
out and company searches ready to go etc.
I qualified for the redemption upgrade and it was never dispatched
due to a completely incompetent PC manufacturer, and delivery
company, who're both saying that it's too late to do anything about
it now, even though they stuffed up.
Yeah, yeah I hear you say, but..... I have all the correspondence,
notes and actual proof that I qualified, so now I just need a email
in Microsoft to ensure I've covered all possible avenues before
taking the process to court with my claim lodgement.
Hope someone can help. Thanks heaps in advance.
Shenan Stanley wrote:
Welcome to the Peer-to-Peer microsoft.public.windowsxp.general
newsgroup.
Here you will find people *just like you* asking and answering
questions about Windows XP. Occasionally you *might* see an actual
Microsoft
employee - but it is doubtful.
As for your problem - I am unsure what you hope to get out of
Microsoft. They only provide the software to the OEM who promised you the
Vista
'upgrade'. Your complete case will be with those who did not
deliver on what they promised to you - the company who gave you the
'coupon'
to redeem for Vista.
How and when to contact Microsoft Customer Service and Support
http://support.microsoft.com/kb/295539
Being an OEM product, however, they will likely tell you to contact
the manufacturer...
http://support.microsoft.com/common/international.aspx?RDPATH=gp;[ln];oemphone
(
http://support.microsoft.com/?LN=en-au&scid=gp%3B%5Bln%5D%3Boemphone&x=12&y=12
)
Australia Headquarters
Address
Microsoft Pty. Limited
1 Epping Road
North Ryde NSW 2113
AUSTRALIA
PO Box 91
North Ryde NSW 1670
AUSTRALIA Telephone
13 20 58 (Australia Callers Only)
612 9870 2200 (International Callers)
Regular business hours: Monday to Friday 8am to 8pm AEST.
Fax
Please include the recipient's first and last name.
612 9870 2466
You might try:
https://support.microsoft.com/contactus2/emailcontact.aspx?scid=sw;en-au;1366&WS=aufeedback
--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html
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