Re: ntoskrnl.exe and hal.dll error on startup
- From: "Pegasus \(MVP\)" <I.can@xxxxxxx>
- Date: Sun, 14 Oct 2007 18:25:05 +0200
"Terry" <Terry@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:B5C1B43E-D517-469A-928B-B9EA522B1269@xxxxxxxxxxxxxxxx
My Sony Vaio has Windows XP. When I tried to start it Friday afternoon,
the
cursor appeared, then went away, leaving nothing but a black screen. I
then
pressed F8 to attempt to skip past the problem into Safe Mode. The menu
comes up to choose the various methods of starting windows, and if I
choose
any of the Safe Mode options, I get the following error:
mutli(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\ntoskrnl.exe
mutli(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\hal.dll
and the computer sits there with the error and does nothing. I can't
CTRL-ALT-DEL to shut down or do anything. To shut down the computer, I
have
to remove the battery. Even closing the computer does not shut it down.
Unfortunately, Sony does not send boot disks with their computers. I made
a
Startup and Recovery set but it wants to immediately restore my hard drive
to
the factory settings. I have no problem doing that but need to remove
files
from the hard drive first. My plan was to use a start up disk to repair
these files (based on what I've read online that's what I need to do). I
have access to two computers with Windows NT and had hoped to create a
boot
disk from one of those to use to just get in, dump the stuff off my Vaio
harddrive and the reformat the disk, but I am not having much luck. All
the
instructions say to get to a Command Prompt and I can't find any way to do
that on these computers
I tried downloading the Windows Utility program, but neither computer will
allow me to download it...it tells me the program is blocked and I have to
use some registry software but when I click to go to that page, both
computers tell me the page is not available (both of the other computers
are
Dell and I wonder if there is an issue between Dell and this file).
I REALLY do not want to pay someone to try to get this information off the
computer before I have to reformat the drive, and I REALLY cannot lose
these
files. Any suggestions? Is there a way to download the files somewhere
from
Microsoft and just re-load them in my system?
It's been a quiet week - I do not recall another post with the
usual question "Please help - I never got around to backing
up my important files and now it's too late." Time to review
your backup policy.
It would be useful to know the events that led to the failure
on Friday afternoon. Hardware modification? Software
installation? Virus attack?
You can ckeck the existence of the "missing" files by
booting the machine with a Bart PE boot CD. This is a
CD that you can burn yourself but it takes a few hours
to get it right. Try www.bootdisk.com. This ***may***
enable you to copy your files to a flash disk, to an external
USB disk or to a networked PC.
Another option is to remove your disk and install it in
an external USB case so that you can read its contents
on any PC. If I recall correctly then you need to remove
the keyboard of your Vaio laptop in order to get at the hard
disk. This can be a major challenge.
After you have saved your important files, buy an 80 GByte
2.5" disk and an external USB case (the same as above),
then use it ***every week*** as your backup medium.
This would cost around US$100.00 and it would turn
your current nightmare into a minor inconvenience.
.
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