Re: After XP splash, BSOD

On 9 oct, 13:10, Richard <Rich...@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
We can loose the data.. hate too however.
Not sure it was the USMT software.

I tried using a repair from the disk, however when we get to that point...
it does not reconize teh partition because the partition has the pointsec on
it so it is encripted. Thank you for all your help.. I will give it one more
shot,, then format.



"Gerry" wrote:
Richard

Were you using USMT software to copy from the problem machine to
another? I should say that I have no knowledge of USMT software so you
need to bear this mind.

I am wondering whether the best move would be to try a Repair Install
using the Dell Reinstallation Microsoft Windows XP Pro SP2 CD. Do you
have a Dell Manual or lierature explaining how to use the CD? Whatever
you do you do not want to do a Clean Install (as distinct from a Repair
Install) if you have data on the hard drive which you cannot afford to
lose. If you need to recover important data take the machine to a
computer engineer.

More about Repair Install
http://michaelstevenstech.com/XPrepairinstall.htm

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Richard wrote:
The CD is a Dell Reinstallation Microsoft Windows XP Pro SP2
The Laptop is a Dell Latitude D600
Manufacture date 8/12/04
Everything is disconnected, including removing CD drive out of bay.
Same outcome

"Gerry" wrote:

Richard

Try disconnecting all hardware peripherals except keyboard, mouse and
monitor?

What is your computer make and model? In what year was it new?

How is Windows XP described on your Windows XP CD?

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Richard wrote:
Hi Gerry,
Cannot get in to view anything... thats the problem.
Once the Windows splash screen comes up... it BSOD with the stop
error.
I think I am dead in the water.
The unit does have mcafee on it and lavasoft.

Is there any utility to let the unit boot, and go past pointsec then
let me go into dos and retreve or do a system restore. ? ANYTHING

"Gerry" wrote:

Richard

What are your anti-virus and anti-spyware arrangements?

http://www.elephantboycomputers.com/page2.html#Removing_Malware

What is the corresponding error (if any) in Event Viewer?

Please post copies of all Error and Warning Reports appearing in
the System and Application logs in Event Viewer for the last boot.
No Information Reports or Duplicates please. Indicate which also
appear in a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the
meaning of the error, information regarding Event ID, Source and
Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Part of the Description of the error will include a link, which you
should double click for further information. You can copy using
copy and paste. Often the link will, however, say there is no
further information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and
double click on the error you want to copy. In the window, which
appears is a button resembling two pages. Click the button and
close Event Viewer.Now start your message (email) and do a paste
into the body of the message. Make sure this is the first paste
after exiting from Event Viewer.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Richard wrote:
Yes, after rechecking... it reads
Technical informatiion:
*** STOP: 0x05001086
(0X00000000,0X00000000,0X00000000,0X00000000) I cannot seem to
find anything on this either...
There has to be a way of getting in.....
Thank you for your attempts....

"Gerry" wrote:

Richard

Please recheck this 0X05001086 for a typo? It makes no sense!

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Richard wrote:
Hi Gerry, thank you for your reply.. can not get into the
control panel because the failure to boot, however your F8 and
disable worked. I have an error
Stop: 0X05001086 (0x000000000, 0x000000000,0x000000000,
0x000000000
I will research error.. but any thoughts... please send them
along.. thank you again.

"Gerry" wrote:

Richard

Disable automatic restart on system failure. This should help
by allowing time to write down the STOP code properly. Right
click on the My Computer icon on the Desktop and select
Properties, Advanced, Start-Up and Recovery, System Failure
and uncheck box before Automatically Restart.

Do not re-enable automatic restart on system failure even after
you have solved the problem as it's better disabled. Check for
variants of the Stop Error message.

An alternative is to keep pressing the F8 key during Start-Up
and select option - Disable automatic restart on system
failure.

If you are using a wireless keyboard and the F8 key does not
work substitute a wired keyboard and mouse for this exercise
only.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Richard wrote:
I have a XP Pro machine with Pointsec. When the machine
boots, it pasts the Pointsec then the Windows XP splash comes
up, then BSOD, and it is so fast I cannot read it before it
reboots. I have tried safemode, and tried to do a repair.
I cannot get into safemode or do a repair with a disk. Cannot
slave disk due to Pointsec.
I would like to try to save the data. How can I stop the BSOD
so I can read the problem and try to fix. I have a feeling it
is a memory error, but not sure. At the time before the BSOD,
we were useing a USMT software to copy data to a new machine.
Any thoughts greatly appreciated.- Masquer le texte des messages précédents -

- Afficher le texte des messages précédents -

We had the same problem here on 5 machines last week. We removed the
Pointsec encryption from the offending laptops (various makes, we
plugged the hard disk in a two-spindle laptop to do this) and
everything is now working fine on those machines.

I don't know yet what is the exact problem. And we haven't re-
installed Pointsec either on these.

.