Re: Epson printers


"ras" <ras@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:57021A35-9943-49C2-96EF-C77B4F70D69A@xxxxxxxxxxxxxxxx


"Gordon" wrote:

"ras" <ras@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:B6B7CB6F-EBC6-4476-B006-1E5BF51AE750@xxxxxxxxxxxxxxxx
Hello,
My Epson printer has suddenly stoppd working.
The Epson support team has given all the help they can and suggst
trying
it
on another computer. I have, and it works fine. So the problem must
be
with the PC.
I would appreciate any advice or help on how to go about resolving this
problem.
Thanks in advance
RAS




When you say "has suddenly stopped working" what EXACTLY do you mean?
Can you do a self-test on it?
What happens when you try to print? Error messages?
Have you tried a) uninstalling and re-installing, b) a new printer cable
(yes they can go) or c) a different USB port (assuming a USB connection
as
most home printers seem to have nowadays)?

HTH


Hello Gordon,
It started printing a line of gobblygook on a single page like in some
sort of loop.
Stopped it after 30 odd pages being replaced twice.
I have tried uninstalling and re-installing at least twice..
The test page does not work although appears in the print queue.
Epson tech help say it is my PC
The printer cable works fine on a laptop.
I have tried changing to a differrent USB port.
I have had somewhat similar problems with a HP scanner.
Thanks for replying
RAS
This sounds like static electricity has attacked. Hence what you have is a
hardware problem. Uninstalling and installing the software will have no
effect on a hardware issue. Also, since
you have the same difficulty with a scanner, it would seem that the PC is at
fault.

You should disconnect the printer from the computer and from the AC. Then
install a short wire between the two blades on the AC plug. Hold down the
power on button for several seconds.
You may also have the same thing happening in your computer. Disconnect the
computer from all devices and from the AC power. Then hold down the power
on button for several seconds.

These two steps may solve your problem. It is however necessary to try this
method as one further step towards a solution.

Jim


.

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