Re: Slow Downloads

Daave - I went to the Cox link you provided and followed the directions to
tweak my computer. I'll see if that helps. I'm not comfortable switching from
IE to another browser. Just not familiar with them, and would prefer not to
go that route. I've crashed my computer many times over the years by messing
around trying this and that, so now I'm nervous about hitting the wrong
button, etc..

I've tried customer support for Cox. They keep sending me the same email
with the same suggestions; 'round and 'round we go with no concrete help. I
was even told that it was probably the wiring in my apartment. When I compare
the computer I use at work and my home computer, there is NO comparison. The
one at work is lightening fast. Mine at home, I enter hourglass hell. You
asked what sites I am having issues with -- I use online banking. Sometimes
Bank of America's website takes a long time to load. Or, Slate website. I
cannot access them at all. I contacted them several times, but no reply ever
came back. It's the same ole message about page cannot be found, or some such
thing. To answer your question about how do I clean out the cache files; I
hope that means temp files. I have gone to 'start' and have entered *tmp and
then deleted whatever was there. I have also gone through Control panel,
Interent Options, and deleted temp files from there. I don't always trash the
cookies as then it seems I must collect them all again to access the normal
pages I look at everyday such as my homepage MSN, New York Post, Google news,
etc. I downloaded the 'google web accelerator' hoping it would help.
Sometimes it seems to and then other times I have to shut it off as it
apparently interfers with the downloading process.

Sorry to be so long-winded here, but I do not know how to make this more
brief. I appreciate your kind attention in wanting to help. Could I perhaps
impose upon you to email my work computer stats vs. my home computer stats
and get your opinion?
Lee
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"Daave" wrote: Your test results are probably accurate. You can also run
several more tests from different sources to make sure. It seems like you
have two issues. Your downstream speed is fast, but it is also significantly
lower than what Cox Cable has advertised. You can either try the tweaks
listed at http://www.dslreports.com/tools or contact Customer Support.

The other issue is what you mentioned in your first post: My download time
when accessing certain websites takes too long, and some pages or websites I
cannot access at all. This suggests your problem is not with download speed,
but rather a
general connectivity problem. Which Web sites are you having difficulty
with? It's possible the problem is on their end. Or perhaps there's some
issue on your end. Have you tried using another browser? I would recommend
experimenting with Off By One:

http://offbyone.com/offbyone/

There's always Firefox or Opera:

http://www.mozilla.com/en-US/firefox/
http://www.opera.com/

If your problem is only with IE, then you know what you need to fix. What
method do you use to clean out Internet cache files? Have you rebooted your
PC?

leerephan wrote:
Cox Cable says: downstream speed is 11500 Kbps and upstream speed is
1150 Kbps.
My test says: 3592 kb/s download and 1022 kb/s

So, who is right?

"J. Y." wrote:


So is your general feeling that it is my speed connection and not
my computer configuration?
Lee
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That's the feeling until you get some answers about your line speed.

What speed are you supposed to get on your connection?

Jack

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