RE: Explorer.exe - Application Error:



"rednut" wrote:

We recently upgraded 30+ PC's and notebooks from Office 2000 to Office 2003.
All OS' are XP Pro. But some of the PC's since display an error every time
they shut down which is:

Explorer.exe - Application Error: The instruction at 0x00a8737e referenced
memory at 0x0007fffc.
Click Ok to terminate the program
Click on cancel to debug the program.

They always click Ok and the PC shuts down normally. All PC's have the same
Windows Updates installed, there is nothing to distinguish those that get the
error from those that don't.

FYI Outlook wasn't installed on any.

Can anyone help?

Thanx


Go through these cleaning steps to see or get a clear opinion on how
clean your machine is:
= Click Start >> Control Panel>>Network and Internet Connections >> Double
click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced.
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
[ ] Disable script Debugging (internet Explorer) <= check this box
[ ] Disable Script Debugging (Other) <= check this box

Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

2.... And also for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

Run a scan from here on-line:
http://www.sophos.com
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Lots of tools to download and disinfect your machine:
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/
http://free.grisoft.com/doc/5390/lng/us/tpl/v5
=How to perform a clean boot procedure to prevent background programs from
interfering with a game or a program that you currently use
http://support.microsoft.com/kb/331796

3... You may have a bad RAM try to test your RAM by running Memory test by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://oca.microsoft.com/en/windiag.asp.
You may need to reposition/reset the RAM sticks in their slots.
HTH.
Let us know.
Regards,
nass
----------
www.nasstec.co.uk
.

Relevant Pages

  • RE: kernal_data_inpage_error
    ... On the Hijackthis will have this entry: ... Click on General Tab and you will see a Button called ... On how to disable the Add-ons follow this: ... Lots of tools to download and disinfect your machine: ...
    (microsoft.public.windowsxp.perform_maintain)
  • RE: Error
    ... Then click on Advanced tab and scroll down to under the Browsing Option: ... Lots of tools to download and disinfect your machine: ... You may have a bad RAM try to test your RAM by running Memory test by ... View and Manage Event Logs in Event Viewer in Windows XP ...
    (microsoft.public.windowsxp.general)
  • RE: what is cnpacnp.dll???
    ... Then try the cleaning steps and I think you may already run the Hijackthis, ... Download Comodo BOClean Anti-Malware ... Click on General Tab and you will see a Button called ... On how to disable the Add-ons follow this: ...
    (microsoft.public.windowsxp.general)
  • RE: What now?
    ... cleaning steps below and send your Hijackthis log to one of many forums some ... Click on General Tab and you will see a Button called ... On how to disable the Add-ons follow this: ... Lots of tools to download and disinfect your machine: ...
    (microsoft.public.windowsxp.general)
  • Re: Windows Explorer Hangs...Why?
    ... is trying to connect and download the page but nothing happens. ... But assuming you are a serious and you have trouble with your browser! ... Click on General Tab and you will see a Button called ... On how to disable the Add-ons follow this: ...
    (microsoft.public.windowsxp.help_and_support)
Quantcast