Re: My Documents folder

Do you have "ArcSoft MPEG splitter" installed in your system? If so, see if uninstalling it helps.

arcspl.ax - File information
===================

COMMENTS: ArcSoft MPEG splitter
COMPANY NAME: ArcSoft Co. (hangzhou, PRC)
FILE ATTRIBUTES: Archive
FILE DESCRIPTION: MPGSplitter Filter
FILE FOLDER: %PROGRAMFILESCOMMON%\arcsoft\mpeg engine
FILE NAME: arcspl.ax
FILE SIZE: 135,168 KB
FILE VERSION: 2, 4, 0, 4
INTERNAL NAME: arcspl.ax
LEGAL COPYRIGHT: Copyright (C) ArcSoft Co. 2002-2004
MD5 SIGNATURE: 17e31e7abe5036cedc9c0f0bd27e3fc6
ORIGINAL FILE NAME: MpegSplitter.ax
PRODUCT NAME: ArcSoft MPEG splitter
PRODUCT VERSION: 2, 4, 0, 4
SPECIAL FOLDER: PROGRAMFILESCOMMON


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"OkieTom" <OkieTom@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:5CADD2E0-F75B-4F07-9C33-674F193F4FA0@xxxxxxxxxxxxxxxx
Thank you for your help. I am sorry I do not know what module "arcspl.ax" is.
I also know nothing about reading error logs that would help me. If you could
be of further help I would appreciate it.

"Ramesh, MS-MVP" wrote:

As per the log, the module "arcspl.ax" is causing Explorer to crash.

http://www.internetsecurityzone.com/Entities/?_ArcSoft+Co.+(hangzhou%2C+PRC)

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"OkieTom" <OkieTom@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:0B00598D-EDC3-4625-92D5-2329F691E286@xxxxxxxxxxxxxxxx
For some time now I have had a error message that said internet exploer needs
to close when I try opening my documents folder. This does not happen with
any other programs or when opening other folders. I can hide the error and
still use the documents folder. However I wpould like to correct it if I
could . I have ran spyware and malware removal tools and other than some
cookies nothing was found. So I believe my system is clean. Your help would
be appreciated. Here is a copy of the error. My computer is a Windows XP
media center edition version 2002 sevice pack 2. I have internet explorer
version 7.0.5730.11

Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1002
Date: 8/23/2007
Time: 8:50:26 AM
User: N/A
Computer: YOUR-4DACD0EA75
Description:
The shell stopped unexpectedly and Explorer.exe was restarted.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Error

Event Source: Application Error

Event Category: None

Event ID: 1000

Date: 8/23/2007

Time: 8:50:44 AM

User: N/A

Computer: YOUR-4DACD0EA75

Description:

Faulting application explorer.exe, version 6.0.2900.3156, faulting module
arcspl.ax, version 2.4.1.12, fault address 0x00002305.



For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 41 70 70 6c 69 63 61 74 Applicat

0008: 69 6f 6e 20 46 61 69 6c ion Fail

0010: 75 72 65 20 20 65 78 70 ure exp

0018: 6c 6f 72 65 72 2e 65 78 lorer.ex

0020: 65 20 36 2e 30 2e 32 39 e 6.0.29

0028: 30 30 2e 33 31 35 36 20 00.3156

0030: 69 6e 20 61 72 63 73 70 in arcsp

0038: 6c 2e 61 78 20 32 2e 34 l.ax 2.4

0040: 2e 31 2e 31 32 20 61 74 .1.12 at

0048: 20 6f 66 66 73 65 74 20 offset

0050: 30 30 30 30 32 33 30 35 00002305

0058: 0d 0a ..


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