Re: Can't boot into Safe Mode

I am properly chastised for not writing down the name of the virus before
trying to send it to the AVG virus vault.

As you suggest, I did attempt the Last Know Good Configuration option, but
the next screen I saw was the same blue one described below when I selected
the Safe Mode option. Is there any action that can be taken from this blue
screen except to turn off the computer?

Thanks for the list of recommended downloads. Can any of them be used if I
can't get into Safe Mode much less online? Could they be run from a CD or an
external hard drive? Is there such a thing as a "boot CD" (such as the Boot
Floppy that I have for my Windows 98SE)?

Thanks.



"nass" <nass@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:693A9ACB-5624-412D-9E6A-E1A4D3A82DA1@xxxxxxxxxxxxxxxx


"thomas" wrote:

I have Window XP Home Edition SP2 installed on a Dell Inspiron 1300
notebook. While I was online, AVG popped up to inform me that it had
detected a virus located in C:WINDOWS/system32/DRIVERS. (I regret not
paying
attention to its name.) I selected sending the infected file to AVG's
VAULT.
A second message informed me that removing a system file might cause my
computer to not operate properly. I confirmed that I wanted the infected
file sent to the vault. Then another message appeared (that I have never
seen before) telling me that the vault was full. (It had not had much in
it,
the last time I looked.) The computer locked up at that point. (The
cursor
moved, but nothing could be clicked on.) Ctrl+ALT+Delete did not work,
so I
attempted a hard reboot. Upon turning the computer back on, a blue
screen
appeared saying, " A problem has been detected and Windows has been shut
down to prevent damage to your computer..." The message ends with:

STOP: 0x0000007B (0xF8960528, 0xC000000E,0x00000000, 0x00000000)


I booted into the Windows Advanced Options Menu and selected Safe Mode.
I
selected Windows XP Home Edition (the only option) and pressed Enter. A
black screen scrolled a list of files in C:WINDOWS/system32/DRIVERS and
returned to the original blue screen described above. I tried other
options
in the Windows Advanced Options Menu (including Safe Mode with Command
Prompt) with the same result.

I am guessing that there might be something that I can download that can
be
used on a CD to boot the computer at least into DOS. (No such CD came
with
my computer.)

Thanks for any thoughts.



All of these nagging message and you didn't stop surfing to see what the
heck this virus is or just scan, even if AVG told you in the Temp you need
to
disconnect and Disinfect the machine by scanning for both Malware and
viruses!.

Try the Advanced Boot options again and this time select last good
configuration and see if you are able to login and perform a full scan for
both and also from other Vendors to be sure the system is clean.

Run a scan from here on-line:
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx

http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Lots of tools to download and disinfect your machine:
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/
http://free.grisoft.com/doc/5390/lng/us/tpl/v5
HTH.
nass


.

Relevant Pages

  • Re: Virus Detected Cannot get rid of!
    ... | My free AVG virus program alerted me to a virus and said ... | I have turned off restore, run Adaware, Spybot and AVG ... DOS disk boot images can be obtained from; ... Execute; CLEAN.EXE ...
    (microsoft.public.windowsxp.general)
  • Re: AVG
    ... When it detects a virus the AVG Resident Shield window ... Ignore, Info, Heal and Move to Vault ... restore in which case you can turn off restore in control ...
    (alt.comp.anti-virus)
  • Re: AVG
    ... When it detects a virus the AVG Resident Shield window ... Ignore, Info, Heal and Move to Vault ... restore in which case you can turn off restore in control ...
    (alt.comp.anti-virus)
  • Win2000 non dos partition
    ... I use AVG which I have found better than any ... run the program from normal mode, safe mode ... it will not find ALL virus corruptions but I ... On a FAT32 system I can also boot from a bootable floppy, ...
    (microsoft.public.win2000.file_system)
  • Another question for Bill, Bruce or others
    ... now "healed") in the vault until you are absolutely sure ... needed file but it puts the virus back onto your system. ... dll is not viral. ... and then run avg on it or the entire directory if you ...
    (microsoft.public.security.virus)
Loading