Re: Wiped hard drive causes printer communication problems (help)
- From: Blue Moo <BlueMoo@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Sun, 12 Aug 2007 05:08:01 -0700
Thank you Doug Knox & Shenan Stanley
I haven't contacted dell about the .dll file but the error messages have
disappeared, thanks to the instalation of the updated firmware (thank you
Stanley)
My only remaining problem is that the printer still won't print because it
is not communicating with the computer.
I have tried the troubleshooting suggestions provided: "check the USB cable,
check it's turned on, check the firewall is not blocking it, restart the
computer".
And it still doesn't work. I may buy a new USB cable to see if that makes
any difference.
Many thanks for all your help :-)
--
Darn it all to Heck!!!
"Shenan Stanley" wrote:
Blue Moo wrote:.
My hard drive was completely wiped in June 2007, so I had to
reinstall everything.
I then realised that I couldn't find the driver disk to connect my
printer to my computer. So I contacted the Dell forums to see if I
could buy a new one or use the down loads on their site. I was sent
a link and I down loaded it.
The printer began to respond and printed a test page, but as soon
as I wanted to print a document a message came up saying that the
printer was not communicating. so I removed the printer and driver
and then reinstalled them.
Now every time I open an application the following error message
appears:
"The procedure entry point ?GetDIMSValue@CGUInkdisplay@@QAEHX2
could not be located in the dynamic link library dlbxutil.dll"
So I tried restarting the computer but the following message
appears before I can do anything:
"Microsoft Visual C++Routine Library
Routine Error
Program:c\programfells/dellphotoAIOPrinter962/dlbxmon.exe
This application has requested the routine to terminate it in an
unusual way.
Please contact the applications software team for more information."
It takes 4 left clicks to remove.
I'm worried that my computer has gone belly up please help.
Did you download the latest driver/software package for said printer?
You did not mention it - but gave it away anyway:
Dell Photo All-In-One 962
All of the below assumes you have Windows XP (32bit)...
Going to Dell's "Downloads and Drivers" page:
http://support.dell.com/support/downloads/index.aspx?c=us&cs=19&l=en&s=dhs
Selecting the 962 (Photo All-in-One) printer...
http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=19&l=en&s=dhs&ServiceTag=&SystemID=PRN_ALL_A962&os=WW1&osl=en&catid=&impid
There's a 34MB driver:
http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R92834&SystemID=PRN_ALL_A962&servicetag=&os=WW1&osl=en&deviceid=7348&devlib=0&typecnt=0&vercnt=2&catid=-1&impid=-1&formatcnt=1&libid=40&fileid=128698
And a 2MB recommended (by Dell) firmware update:
http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R98804&SystemID=PRN_ALL_A962&servicetag=&os=WW1&osl=en&deviceid=7348&devlib=0&typecnt=0&vercnt=1&catid=-1&impid=-1&formatcnt=1&libid=40&fileid=128061
You definitely want the driver - download and install that - see if your
problems stop.
--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html
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- From: Shenan Stanley
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