Re: Questionable Item in Restore Feature

Thanks for the response Bert. No the tech had done an earlier restore and I
didn't think to do it in safe mode.

Looks to me like it is a problem between MS signed driver and my new Dell
hardware. Dell is telling me that I should always use the vendors drivers
and I am telling them that MS wants us to use signed drivers. Dell wanted me
to believe they were the same thing. I know signed drivers are tested. Dell
says I will lose functionality. I said if that is what MS wants then that is
what I get. I have worked very hard to keep everything compatible and I see
no reason for MS to spend the time to test a driver to sign if they are the
same. I do not believe they are. If I have a piece of equipment (which I
dont) that has no MS signed driver then so be it but if I receive via update
any notification they have a signed driver I take it.

So I believe the issue lies in Dell hardware because all this equipment
worked on an earlier 8200 Dell computer with no problems. Fortunately, or I
think so, Dell wants to sell their high end computer and fortunately I know
just enough to not be hoodwinked into a system that is "made" to work and
called compatible. Now, this kernel mode driver could have resulted so other
way but all things point to it. It burned up my scanner on the spot and it
has been replaced.

I informed Dell that since they sell predominately MS compatible products it
would be to their advantage to find the issue and insisted on the MS updated
driver. They have so far shyed away from getting the update. I think Dell
and MS would be better off knowing the circumstances of the conflict. The
only way to resolve the issue is to go get the driver again and see if it
does the same thing and I want Dell to be the one to do that.

I have been on the phone and still am since 10:00 this a.m. and it is now
5:14. They have escalated the call and want to do a complete reinstall not
restore to factory leaving off the programs that I know conflict with Live
OneCare. I have requested an IT person not a 'set-up' person to come to my
house. I have been in limbo waiting for them to take back up the chat for
over an hour. There have been many long discussions at Dell today over this
issue. So far they have been very good but I have to constantly stay on
guard and not get hoodwinked into "just make it work." I have OmniPage 16,
Dragon Speaking and PaperPort 10 yet to deal with. Some pretty heavy
interacting programs. I am very nervous as to the outcome.

I presume they have done a diagnositics and know exactly where the area of
issue is.

Thank you for your assistance and I am interested in your input regarding
all the above.

Karen

Karen

"Bert Kinney" wrote:

Hi Romeo,

When System Restore failed, was it in Safe Mode, and what was the exact
error message?


Romeo wrote:
Thank you for your response. Did that. No dice. Can't get rid of it.
Went all the way back to 1/2 hour after tech installed the computer to the
only System Checkpoint and it too failed. I am very upset because I suspect
something with the scanner and I don't know what to ask for with Dell. A new
computer or an IT person to come to my house. All my equipment is MS
Certified with XP-PRO. The scanner was under warranty and was replaced. I
think the scanner and this problem are related but I do not know how to rule
that in or out or which Tech Support I should expect to do that for me. Any
further suggestions?




"Bert Kinney" wrote:

Hi Romeo,

The "Installed Windows XP Wdf01005" restore point must have been created by
a Kernel-Mode Driver install process on one of the various devices installed.

More information on Kernel-Mode Driver Framework (KMDF)
http://www.microsoft.com/whdc/driver/wdf/KMDF.mspx

This is one of the few times using the Last Known Good Configuration startup
option may help recover from the problem. Use the following instructions and
choose this option.

Starting Windows XP in Safe Mode:
http://bertk.mvps.org/html/safemode.html

If that does not work, then start Windows in Safe Mode again and try running
System Restore from there to a point in time before the problem appeared.

Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org



Romeo wrote:
Hi Bert:

I had this computer installed two days ago. Dell 710 Lock and Load w/Quad
Core processor. The installation tech was to set up a network. I did not
want the McAfee so that was uninstalled and OneCare was installed. A
connection between two computers could not be made with the wall up but I
resolved that problem via OneCare chat. Everything was going fine. I
attempted to install my one year old HP 8300 professional scanner
(commercial) (on the compatible list) and got the typical "Stop" message this
program has to shut down but it did not shut down. Further into the install
process the screen appeared again but again it appeared to install the
program with the HP screen telling me it installed successfully. Note: This
program did this same thing exactly the same thing on my old computer Dell
8200 but it apparently did install as I used it many times.

Back to the Scanner install. After the program said to connect the scanner
I did so. The scanner displayed a message "Download FW". I called Tech
Support and the scanner had to be replaced. (lucky I had the coverage it was
expensive when I purchased it).

Moving on. I ran full back-up last night with OneCare with external HD. I
right clicked the external HD to open it and renamed the backup file. I
could then not stop the drive no matter what I did so finally I just shut it
off. (I hope the backup is still good).

I attempted to connect to chat with Live One and could not make the
connection no way no how and I knew something was wrong.

I just went to Restore to see what was there and discovered several things.
The entry "Installed Windows XP Wdf01005" was at 6:37 last night. I cannot
for the life of me figure where it came from. There are two entries after
that entry regarding installation of the HP scanner. This is totally
incorrect. There are four entries of installation of my Samsung Laser
printer that worked yesterday but has since disappeared. There is no
uninstalls for this printer in the Restore window, through Help
Support/Restore feature. And to add salt to the wound--I am unable to
uninstall the HP software for the scanner in Add/Remove programs. It won't
do a thing but sit there.

I actually thought I would do a restore but could not select the restore
point because of the items that had been installed by the technician. There
was a system checkpoint at 3:55 the day my computer was set up which was
about 1/2 hour after he arrived. I would have lost all that I paid for had I
done it so I finally gave up and called Dell. They are extremely helpful but
I fear it will result in a complete reinstall. The Dell tech had me do the
system checkpoint restore and it was unsuccessful. So here I sit.

My delima is this: I am rather anal when it comes to the analysis of these
things because I certainly don't want to add more software and cause this
problem when I am on my own. Too often the short way is to just reinstall
everything--BUT I never get an answer.

BECAUSE my scanner coincidentally crashed I am very suspicious they this all
ties together and I really would like an answer that explains exactly what
happened if possible. Thank you for any light you might cast on this. The
Dell people will be calling me back tomorrow.

Thank you so much for you reply.

Karen

"Bert Kinney" wrote:

Hi Romeo,

Where exactly are you seeing the in System Restore?

Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org


Romeo wrote:
I am having a problem with live chat with OneCare so I started exploring. I
have an item in system restore that I have no idea what it is. I have
searched the web and MS and cannot find anything. The message is as follows:

Installed Windows XP Wdf01005

I posted this by mistake in Performance and Maintenance. Sorry. I hope
this is right and I hope someone has some guidance as to what this is. My OS
is XP-PRO--Sp2.

.