Re: Windows shutting down when booted up

Jimbo

What are your anti-virus and anti-spyware arrangements?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~




Jimboexrad wrote:
I'm doing exactly that now, because guess what, I can get online with
my desktop. I'm still getting the "encountered a problem and needs to
close" except it hasn't closed. So here's what copied when I clicked
on the "double page" icon in Events:Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1004
Date: 01/08/2007
Time: 14:52:26
User: N/A
Computer: JIMDESKTOP
Description:
Faulting application services.exe, version 5.1.2600.2180, faulting
module unknown, version 0.0.0.0, fault address 0x00da5592.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 73 65 72 ure ser
0018: 76 69 63 65 73 2e 65 78 vices.ex
0020: 65 20 35 2e 31 2e 32 36 e 5.1.26
0028: 30 30 2e 32 31 38 30 20 00.2180
0030: 69 6e 20 75 6e 6b 6e 6f in unkno
0038: 77 6e 20 30 2e 30 2e 30 wn 0.0.0
0040: 2e 30 20 61 74 20 6f 66 .0 at of
0048: 66 73 65 74 20 30 30 64 fset 00d
0050: 61 35 35 39 32 a5592
I'll also have a go at getting rid of that file, but I couldn't find
it anywhere except with the Search and I tried to delete it from
there. Could something I've done so far in trying these various
things have slowed down my computer at all? It now seems to take a
very long time between "Intel Inside - Pentium 4" to the Black
"Windows" screen. Apart from that and the Error message on bootup,
the desktop seems to be working.

"Gerry" wrote:

You need to post full copies of Event Viewer Reports using the copy
method discussed earlier.

What are your anti-virus and anti-spyware arrangements?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~Jimboexrad wrote:
Gerry, could you do me another service? There are loads of these
errors in the Event file. Here is another. Would you just check and
see if this one gives another result? Also, when I booted up the
desktop this time, I got the usual: Service and controller app
encountered a problem and needs to close. for infor on this error,
click here. Did that and got: Error signature $zAppName :
services.exe $zAppVer : 5.1.2600.2180 $zModName : unknown $zModVer :
0.0.0.0
offset : 00da5592
To view technical info about this report, c.ick here. Did that, got:
The following files will be included in this error report
C:\DOCUME~1\JIMGLY~1\LOCAL~1\TEMP\WEBb0d5,dir00\services.exe.mdmp
C:\DOCUME~1\JIMGLY~1\LOCAL~1\TEMP\WEBb0d5,dir00\accompat.txt
All gobbledegook to me. I don't know if oyu can make anything of it.
Thanks again. Jimbo

"Gerry" wrote:

Jimbo

PMStudio would appear to come woth Roxio Easy CD. This is not,
however, the Error Report you referred to earlier. All programmes
occasionally cause problems. The question is do they keep occuring
or are they one off? If you repeat what you were doing when this
error arose do you get the same error?

If the error keeps repeating you should try uninstalling Easy CD
and reinstalling.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~




Jimboexrad wrote:
OK Gerry, that worked fine
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 31/07/2007
Time: 18:49:40
User: N/A
Computer: JIMDESKTOP
Description:
Faulting application pmstudio.exe, version 1.1.1.40, faulting
module pmstudio.exe, version 1.1.1.40, fault address 0x00023800.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 70 6d 73 ure pms
0018: 74 75 64 69 6f 2e 65 78 tudio.ex
0020: 65 20 31 2e 31 2e 31 2e e 1.1.1.
0028: 34 30 20 69 6e 20 70 6d 40 in pm
0030: 73 74 75 64 69 6f 2e 65 studio.e
0038: 78 65 20 31 2e 31 2e 31 xe 1.1.1
0040: 2e 34 30 20 61 74 20 6f .40 at o
0048: 66 66 73 65 74 20 30 30 ffset 00
0050: 30 32 33 38 30 30 0d 0a 023800..

"Gerry" wrote:

Jim

Paste the Report into any text / document file and copy the file
to a floppy disk or other media and transfer to Laptop? I prefer
using Word to Notepad as it formats better. I now use a Kingston
Data Bar rather than CD or floppy disk to transfer files between
computers.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Jimboexrad wrote:
Hi Gerry, thanks for this. I still have a problem p probably me
not understanding. I can get as far as clicking the "double
page" icon but of course, in Safe Mode, I can't email it. All
attempts to click the icon and then paste to a CD failed. If
that would have worked, I could have sent it via this Laptop.
Is there a way to do that? Thanks again.

"Gerry" wrote:

Jimbo

Can you please post a complete copy of the Event Viewer Error
Report.

A tip for posting copies of Error Reports! Run Event Viewer and
double click on the error you want to copy. In the window,
which appears is a button resembling two pages. Click the
button and close Event Viewer.Now start your message (email)
and do a paste into the body of the message. Make sure this is
the first paste after exiting from Event Viewer.


--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~

Jimboexrad wrote:
At first, this was an intermittent problem, but now every
time I boot up, I get the error message that Windows has
experienced a problem and shuts down, the programme then
reboots itself and so the loop continues. If I go into Safe
Mode, Control Panel, Admin Tools, Computer Management, Event
Viewer, Application, I can see the problem with all the error
messages. When I double click one of these, it says: Event ID
1000, Description: Faulting application services.exe. Version
0.0.0.0. fault address 0x00a25592. Every Error event shows a
different Version number. It says I should click on:
http://go.microsoft.com/fwlink/events.asp. but of course I
can't do that on my Deskotp in Safe Mode. I've tried the
address on this Laptop and it won't go there. From the
information I've given, you probably realise that I'm no
"techie". Any help or advice would be greatly appreciated.
Thanks.


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