Re: Windows XP SP2 and Word crash

Sorry Diane those messages do not appear to come from Event Viewer as I
know it and are not helpful.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning of
the error, information regarding Event ID, Source and Description are
important.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
diane wrote:
This is the message in Office Sessions.

ID: 0, Application Name: Microsoft Office Word, Application Version:
12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This
session lasted 1 seconds with 0 seconds of active time. This session
ended with a crash.

In System, we got this message.

The IMAPI CD-Burning COM Service service entered the stopped state.

None of the other options have anything on this date, not to mention
relevance.

Help

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.



"Gerry" wrote:

Diane

Please a copy of the Error / Warning Reports generated in the System
and Application logs in Event Viewer.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Part of the Description of the error will include a link, which you
should double click for further information. You can copy using copy
and paste. Often the link will, however, say there is no further
information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and
double click on the error you want to copy. In the window, which
appears is a button resembling two pages. Click the button and close
Event Viewer.Now start your message (email) and do a paste into the
body of the message. Make sure this is the first paste after exiting
from
Event Viewer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

diane wrote:
Recently, we started allowing updates on Windows XP with Office
2007. Outlook crashed, and eventually Internet Explorer crashed.

I reinstalled XP, but nothing changed. So I reformatted the hard
drive, reinstalled XP, reinstalled Office, installed the updates,
and ta-da, everything worked. Then I used Word one time. The next
time I tried using Word, *it immediately crashed and then asked if I
wanted to restart in safe mode. I said yes, and it crashed and
asked if I wanted to restart in safe mode. I said yes. Repeat
constantly from the * unless I opt to not restart. My husband tried
installing a music program with the same result.

The error message reads "This event lasted _ seconds with _ seconds
of active time. This event ended with a crash."

Even I could have told you that....

Advice? Insight? Anyone? Help


.