Re: Can't Add/Remove Programs

1. Task manager works via CTRL+ALT+DELETE.
2. Yes, Regedit opens fine
3. a. Anti-virus doesn't show up here.. I see internet options, windows
firewall, and automatic updates. B. Firewall is turned off. C. Autoupdate is
set to automatic.
4. I have norton. The subscription is current and updated.
5. As far as I know the computer is fully patched.. I ran an update check
right after I noticed the problem.
6. I run IE7 but I also have Firefox.. if that makes any difference.
7. I get a runtime error everytime I close IE but other than that no problems
8. As far a I know the problem is sudden, but I haven't tried to change any
of my programs in a while so I'm entirely sure.


"PA Bear" wrote:

Answer a few more diagnostic questions for me, please, Andrea:

1. Can you open Task Manager via the keyboard combination CTRL+ALT+DELETE?

2. Can you open Regedit via Start > Run > (type in) Regedit > [OK]?

3. Start > Settings > Control Panel > Security Center: What status is
reported here for (a) anti-virus, (b) firewall, and (c) Automatic Updates?

4. What anti-virus application do you have installed? Is your subscription
current? Can you update it manually?

5. To the best of your knowledge, is the machine fully patched at Windows
Update?

6. Are you running IE6 or IE7?

7. Are you experiencing any unusual or unwanted behaviors (e.g., links or IE
itself not working; Search not working or misdirecting you; prompts to
install some software; IE opening to unwanted webpages on its own)?

8. Finally, is this Add/Remove Programs behavior a sudden, new problem or an
ongoing one?
--
~PA Bear


Andrea wrote:
yes, that's right. I have no buttons for any of the programs listed.

"PA Bear" wrote:

You select a listing in Add/Remove Programs and the Change or Remove
button(s) aren't available for any of them?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

Andrea wrote:
I'm trying to remove several programs that I no longer use from my
computer,
but when I go to "add/remove" them all I see are a list of the programs
that
are currently installed with no option to remove them. I've checked a
couple
FAQ pages that talk about problems with adding and removing programs and
the
only thing that makes sense is that I have a bug in IE and need to
uninstall/reinstall. I would kind of like to avoid doing this.. Anyone
have
suggestions, or know what is actually wrong with my computer?
Thanks


.

Loading